Summary
Overview
Work History
Education
Skills
Volunteer Experience
Additional Information
Timeline
Generic

Lisa Lucka

Grosse Ile,Michigan

Summary

Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.

Overview

30
30
years of professional experience

Work History

Substitute Teacher

Edustaff
09.2023 - Current
  • Increase student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhance classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promote a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Develop strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Project coordinator

Self Employed Services
01.2009 - 03.2020
  • Supported a wide variety of programs ranging from film production to musical instruction for early childhood development.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively..

Manager of Housing Program Case Management

New Passages (Alternative Community Living Inc.)
04.2005 - 09.2009
  • Managed a Pilot Program for Macomb County Community Mental Health focused on servicing adults with severe mental health illness to help them maintain independence in the community and optimize their quality of life.
  • Completed intake paperwork, identified barriers to positive outcomes and linked clients to community resources to meet their needs .
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and build trust.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Case Management Coordinator/Adult Mental Health

Easter Seals
03.2003 - 04.2005
  • Provided Case Management services to community mental health consumers..
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Managed high caseloads, prioritizing tasks and maintaining organized records for timely follow-ups and accurate reporting.
  • Reduced hospital readmissions by effectively implementing discharge planning strategies and ensuring appropriate post-acute care coordination.
  • Served as a liaison between patients, families, providers, and community resources to facilitate seamless transitions throughout the continuum of care.
  • Conducted ongoing assessments of patients'' needs, adjusting care plans as necessary to address changing circumstances or conditions.
  • Monitored patient progress, identified potential barriers to successful outcomes, proactively developed action plans to mitigate risks or address challenges.
  • Served as a mentor to new case management coordinators, providing guidance and support throughout their onboarding process.

Call Center Representative/Special Events Team

Electronic Data Systems (acquired by GM OnStar)
01.2000 - 03.2003
  • Coordinated special events between OnStar and the service delivery agents to ensure the customer experience was optimal.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Investigated and resolved customer inquiries and complaints quickly.

Mental Health Technician

Carlyle Center/Arborview Hospital
09.1993 - 01.2000
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided crisis intervention and de-escalation techniques, including restraint for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Education

Bachelor of Arts - Psychology, History, Philosophy

University of Michigan
Dearborn, Michigan

Human Relations And Management

Dale Carnegie Training
Livonia, Michigan

Graduate Assistant -

Dale Carnegie
Livonia, Michigan

Skills

  • Lesson Plan Implementation
  • Discussion Facilitation
  • Activity Planning
  • Activity Management
  • Relationship Building and Management
  • Behavior Management
  • Elementary Education
  • Classroom Management
  • Lesson Implementation
  • Classroom Organization
  • Complex Problem-Solving
  • Positive Reinforcement
  • Student Engagement
  • Excellent verbal and written communication

Volunteer Experience

  • Girl Scout troop, Co-Leader, Coordinate field trips and group events with parents. Organize and run fund raising efforts.
  • Chaos Soccer, Coach, Organized practices for the team. Instructed and coached players how to play soccer.

Additional Information

I'm a certified Music Together early childhood music instructor through Music Together, L.L.C.

Timeline

Substitute Teacher

Edustaff
09.2023 - Current

Project coordinator

Self Employed Services
01.2009 - 03.2020

Manager of Housing Program Case Management

New Passages (Alternative Community Living Inc.)
04.2005 - 09.2009

Case Management Coordinator/Adult Mental Health

Easter Seals
03.2003 - 04.2005

Call Center Representative/Special Events Team

Electronic Data Systems (acquired by GM OnStar)
01.2000 - 03.2003

Mental Health Technician

Carlyle Center/Arborview Hospital
09.1993 - 01.2000

Bachelor of Arts - Psychology, History, Philosophy

University of Michigan

Human Relations And Management

Dale Carnegie Training

Graduate Assistant -

Dale Carnegie

Similar Profiles

CREATE PROFILE
Lisa Lucka