Lisa Luckasson
Madison,WI
Summary
Driven Customer Service Representative with a proven track record at Medical Transportation Management, adept in policy knowledge and multitasking across various platforms. Excelling in problem-solving and active listening, I consistently deliver quality service, enhancing member satisfaction and understanding. Skilled in accurately entering data and addressing program inquiries, my approach boosts efficiency and compliance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Medical Transportation Management
04.2019 - 06.2024
Ability to know all the policies transportation from where the member is calling from.
would need to work between several screens.
Provide quality calls and research for all members
Stay current on all service policies, procedures and trainings
Customer Service Representative
Aerotek
11.2018 - 04.2019
Accountability to be courteous and friendly with the member while on the phone,
Type 30 minutes
Enter trip request with accuracy
Check edibility for member's and assist with questions about programs .
Education
Associate of Applied Science - Medical Assisting
Globe University
Saint Paul, MN06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Medical Transportation Management
04.2019 - 06.2024
Customer Service Representative
Aerotek
11.2018 - 04.2019
Associate of Applied Science - Medical Assisting
Globe University
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