Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
Lisa Luckett

Lisa Luckett

Charlotte,US

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sale associate

Paradise Lagardere
07.2024 - Current
  • Delivered exceptional customer service by assisting customers with product selection and addressing inquiries to enhance the shopping experience
  • Maintained an organized and visually appealing sales floor by consistently replenishing stock and implementing merchandise displays
  • Processed transactions efficiently, handling cash, credit, and gift card payments while ensuring accuracy in all financial operations
  • Supported promotional activities by effectively communicating current discounts and offers to customers, driving sales growth
  • Monitored inventory levels to ensure adequate stock availability, preventing delays in customer purchases
  • Collaborated with team members to achieve daily sales targets and improve overall store performance through shared strategies and goals

CSR - Customer Service Representative

iQor
06.2022 - 06.2024
  • Handled incoming calls and addressed customer inquiries with a professional approach, ensuring clarity and satisfaction
  • Provided detailed information on company products and services to assist customers in making informed decisions
  • Resolved customer complaints and issues promptly, maintaining high levels of client satisfaction
  • Documented all customer interactions accurately to ensure consistency and compliance with internal processes
  • Identified and escalated priority issues effectively, ensuring rapid resolution by relevant teams
  • Utilized excellent verbal and written communication skills, strong problem-solving abilities, and effective multitasking techniques to manage diverse customer needs efficiently

Dietary

Brier Creek health center
10.2022 - 06.2023
  • Oversaw dietary operations to ensure compliance with health and safety standards in a healthcare setting
  • Coordinated meal planning to accommodate diverse dietary needs of patients, balancing nutritional requirements and preferences
  • Monitored inventory levels for food supplies, maintaining cost-effective procurement and minimizing waste
  • Collaborated with medical staff to implement specialized diets for patients with medical conditions
  • Ensured adherence to regulatory guidelines and institutional policies concerning dietary services
  • Streamlined kitchen workflows to enhance efficiency and maintain high-quality service delivery

Assistant Manager

Dollar tree
02.2021 - 10.2022
  • Oversight of daily store operations, including opening and closing procedures, and ensuring accurate cash handling processes
  • Management of a team of 7 sales associates by delegating tasks and maintaining compliance with company standards
  • Monitoring of inventory levels and coordination of restocking activities to align with customer demand while minimizing waste
  • Design and implementation of training programs, achieving an increase in employee performance exceeding 18% within three months
  • Timely resolution of customer inquiries and issues to ensure satisfaction and foster loyalty
  • Maintenance of operational efficiency through structured supervision of staff activities and adherence to store procedures

Education

Diploma -

Forestville High School
Forestville, MD
01.2002

Skills

  • Microsoft Office
  • Organizational skills
  • Budgeting
  • Time management
  • Sales
  • Customer service
  • Problem-solving skills
  • Call center experience
  • Food presentation
  • Money handling

Certification

  • [State] Driver's License
  • Home Health Aide (HHA) Certification
  • Microsoft Office Specialist (MOS) Certification

Languages

English
Full Professional

Interests

  • Enjoy participating in [activity] for overall physical and mental well-being
  • Knitting and Crocheting
  • Community Cleanup

Timeline

Sale associate

Paradise Lagardere
07.2024 - Current

Dietary

Brier Creek health center
10.2022 - 06.2023

CSR - Customer Service Representative

iQor
06.2022 - 06.2024

Assistant Manager

Dollar tree
02.2021 - 10.2022

Diploma -

Forestville High School

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Lisa Luckett