Lisa Lugo
Fort Lauderdale,USA
Summary
Experienced professional with 20 years in executive support, household management, and yacht stewardship, aiming for the House Manager/PA position to bring expertise in staff oversight, event coordination, and personal assistance. Driven to ensure high standards of household operation and family support, with a keen focus on efficiency and detail.
Overview
22
22
years of professional experience
Work History
Estate Manager/Family Assistant/Chief Stewardess
Private Family Household
Stuart and Tallahassee, Florida
01.2021 - 02.2024
- Transitioned into a pivotal role overseeing the family's new residence setup in Seattle and simultaneously managed the family's estate in Stuart and Tallahassee, Florida
- In the last 6 months, focused on coordinating the family's move and the sale of the yacht M/Y Vita Brevis, including packing, sending, and all relocation/staffing services
- Implemented organizational systems and procedures to ensure smooth daily operations, effectively managing family schedules, and coordinating with external service providers
- Managed daily operations of a large estate, overseeing staff, maintenance, and household budgets to ensure efficiency and cost-effectiveness
- Coordinated and executed complex travel arrangements, event planning, and personal shopping for family members, maintaining a high level of confidentiality and discretion at all times
- Developed and implemented comprehensive household organization systems, including inventory management, scheduling, and communication protocols to streamline operations and improve overall functionality
- Collaborated with external vendors, contractors, and service providers to negotiate contracts, oversee projects, and ensure high-quality service delivery for the estate and family
- Focused on the management of two teenagers, ensuring their schedules and needs were efficiently managed
- Oversaw all concierge duties for both commercial and private land/air travel, as well as land and sea excursions for guests
- Collaborated with the chef to provision and customize menus based on specific guest preferences, theme nights, and special occasions
- Coordinated and executed all responsibilities related to land and sea excursions and special events
- Developed detailed itineraries for each trip and maintained a Standard Operating Procedure, Staging, and Preferences Manual
- Managed freelance staff and supported in Kitchen and Interior cleaning, provisioning, organization, and storage
- Assisted with and coordinated the cleaning of delicate clothing, furniture, and artwork
- Supervised the planning, execution, and clean-up of parties and social/business engagements
- Procured and stocked the yacht with preferred personal items, including organization and staging
- Acted as a liaison alongside principals and captain with other full-time or temporary staff, contractors, and service providers
- Led and supported deck crew in bar and beach set-up, deck cleanliness, and staging of exterior spaces.
Chief Stewardess, PA & Estate Manager (Part-Time)
M/Y Kiyomizu 100' Riva
Coconut Grove, FL
10.2019 - 01.2021
- Managed household operations, including scheduling, budgeting, and supply procurement, enhancing efficiency and organization
- Supervised housekeeping and maintenance staff, delegating tasks and maintaining high cleanliness and maintenance standards
- Implemented household management systems for inventory control, menu planning, and event coordination, improving daily operations and client satisfaction
- Negotiated contracts with vendors and service providers for home maintenance and renovation, ensuring timely and quality completion
- Coordinated family activities and management, promoting a cohesive family environment
- Guided two teenagers, overseeing their schedules and activities to support their development
- Cared for family pets, arranging vet visits, walks, and playtime to ensure their well-being.
Chief Stewardess, PA & Estate Manager (Part-Time)
M/Y Serenity 112' Ocean Alexander
Lighthouse Point, FL
10.2019 - 01.2021
- Provided exceptional customer service to high-profile clients on luxury yachts, ensuring their needs and preferences were anticipated and met promptly
- Coordinated and executed fine dining experiences, cocktail parties, and other special events onboard the yacht
- Managed daily household operations, including coordinating with chefs and caterers, provisioning, and stocking the home with essential food and lifestyle items
- Focused on the management and care of toddlers and dogs, ensuring a safe and welcoming environment.
Chief & Sole Stewardess
Various Yachts ranging from 75-220/ Freelance
Fort Lauderdale, East Coast, USA, Eastern and Western Caribbean
10.2019 - 01.2021
- Designed and implemented elegant table settings and floral arrangements for meal, snack, and drink service
- Led and oversaw premier service during trips lasting up to 15 days
- Coordinated and supported the Captain, Engineers, Deck, and contractors on a daily basis
- Managed all guest services onboard and ashore, accommodating the principal's unique requests and preferences
- Assisted in the comprehensive maintenance and management of both interior and exterior areas.
Temp. Interior Head of Housekeeping and Service
Private Household
Washington, DC and Virginia
06.2019 - 10.2019
- Provided hands-on FOH and BOH management on a daily basis in collaboration with Household Manager, Captain, and EA to Principal
- Assisted in the hiring and daily supervision of contractors, housekeepers, exterior crew, vendors, caterers, and servers
- Contributed to the planning and execution of personal dinners and large events, including extended trips with 12-100 people
- Managed and participated in the setup and teardown of all personal and guest spaces in primary home and weekend estate
- Oversaw personal shopping, executed special requests, managed food and home provisioning, ran errands, and occasionally provided dog and childcare
- Coordinated with chauffeur, office staff, and pilots to ensure all principals' schedules, meals, and specific requests were met
- Collaborated with Exec
- Housekeeper to shop, pack, and unpack the principal for frequent trips and everyday functionality
- Implemented changes to SOP to enhance household, car, jet, and yacht functionality.
Estate Manager
Private Household
Fort Lauderdale, FL
08.2017 - 06.2019
- Orchestrated the set up and break down of interior and exterior lounge, kitchen, sleep, and bath spaces
- Managed daily errands and oversaw food, service, and supply ordering, storage, and organization
- Directed parties and social/business engagements from planning to execution
- Supervised food purchasing, fine wine inventories, and household budget management
- Managed scheduling and supervision of cleaning staff, gardeners, and car maintenance staff.
Interior Manager & Chief Stewardess
Avram Rose 120' Sovereign
South Florida and the Keys
05.2016 - 06.2017
- Spearheaded the planning, provisioning, and execution of family meals, social, and business functions on a daily basis
- Skillfully prepared nutritious meals and snacks for up to 12 guests and 6 crew members as the chef
- Ensured maximum organization, presentation, and efficiency in interior and exterior storage areas
- Managed the cleaning and presentation of fine art, rugs, clothing, and personal linens
- Assisted principals in procuring preferred personal brands and items, including furniture and design elements for interior/exterior renovation and design projects.
Chef/Chief Stewardess
Hercules 75' Molokai Strait
Florida and the North East
10.2013 - 05.2016
- Spearheaded the planning, provisioning, and execution of family meals, social, and business functions on a daily basis
- Skillfully prepared nutritious meals and snacks for up to 12 guests and 6 crew members as the chef
- Ensured maximum organization, presentation, and efficiency in interior and exterior storage areas
- Managed the cleaning and presentation of fine art, rugs, clothing, and personal linens
- Assisted principals in procuring preferred personal brands and items, including furniture and design elements for interior/exterior renovation and design projects.
Chef and Chief Stewardess
Alexia 100' Lazzara
Miami and the Bahamas
01.2012 - 08.2013
- Spearheaded the planning, provisioning, and execution of family meals, social, and business functions on a daily basis
- Skillfully prepared nutritious meals and snacks for up to 12 guests and 6 crew members as the chef
- Ensured maximum organization, presentation, and efficiency in interior and exterior storage areas
- Managed the cleaning and presentation of fine art, rugs, clothing, and personal linens
- Assisted principals in procuring preferred personal brands and items, including furniture and design elements for interior/exterior renovation and design projects.
Personal Assistant
Private Household
Miami Beach
02.2008 - 02.2012
- Managed personal and business contacts database, handling all incoming and outgoing mail and correspondence
- Facilitated Calendar Management, scheduling personal appointments, meetings, events, and travel
- Assisted with general cleaning, organizing, storage, and presentation of the home, artwork, and studio space
- Maintained stock levels and inventory for household items, food, art, and office supplies
- Coordinated gallery exhibitions, gathering and filing client, venue, and vendor information
- Scheduled personal and business appointments, reservations, and showings both in-home and at the studio.
Overnight Office Manager
Mango's Tropical Café
Miami Beach
07.2008 - 07.2009
- Orchestrated communication between front of house (FOH) and back of house (BOH) staff
- Collaborated in creating, editing, and disseminating schedules for all FOH and BOH support personnel
- Oversaw planning and execution of group catering events to ensure exceptional service delivery
- Supported FOH Operations Managers, F&B Managers, and Executive Chef in ordering back stock and running stock for bars, kitchen, and private catered events
- Distributed and comprehensively analyzed P/L statements, sales reports, and POS register reports
- Managed input and processing of payroll under the guidance of the HR director.
EA to the Global Financial Officer
EMI Music Publishing
New York, NY
12.2003 - 10.2007
- Screened a high volume of calls and mail correspondence for the Global Chief Financial Officer and Executive Level Management, prioritizing and accurately relaying messages
- Coordinated office support services such as purchasing and facilities management
- Managed departmental supplies, including ordering drink and food items
- Represented EMI Music Publishing with various vendors
- Prepared monthly corporate petty cash and Travel and Reimbursement reports
- Assisted Accounts Payables and Account Receivables Departments on a daily basis
- Organized complex business and personal travel arrangements
- Handled all issues related to Office Services, Finance, Contracts, FCC reporting, Royalties, Real Estate, and Architecture.
Temporary Manager/Coordinator, Facilities Management Department
Columbia University
New York, NY
05.2003 - 11.2003
- Administered and provided customer service for all Residence Hall activities related to Summer Conference housing and Special Group accommodations
- Managed conference client accounts, resulting in $3 million in revenue
- Coordinated delivery of contracted rental, catering, and linen services for conference guests
- Collaborated with University Administration to optimize services and resources
- Supervised, scheduled, and facilitated payroll for a team of 20 customer service agents
- Recruited, trained, and oversaw a team of 20 housekeepers
- Executed and fulfilled work orders in partnership with University Maintenance Department
- Reconciled billing and payments and maintained a comprehensive client database for conference housing.
Temporary HR Assistant/Generalist to the Director of Human Resources
MB Real Estate, Milstein Properties
New York, NY
01.2002 - 05.2003
- Managed personal and business contacts database, handling all incoming and outgoing mail and correspondence
- Facilitated Calendar Management, scheduling personal appointments, meetings, events, and travel
- Assisted with general cleaning, organizing, storage, and presentation of the home, artwork, and studio space
- Maintained stock levels and inventory for household items, food, art, and office supplies
- Coordinated gallery exhibitions, gathering and filing client, venue, and vendor information
- Scheduled personal and business appointments, reservations, and showings both in-home and at the studio.
Education
Bachelor of Arts -
Columbia University
Skills
- Reporting and Cash Handling Practices
- A/C / HVAC
- Project Management
- Vendor and Contractor Relations
- Microsoft Office Suite
- Staff Recruitment and Training
- Crestron & Savant Systems
- Operational Efficiency
- Communication
- Problem-Solving
- Luxury Service Standards
- Budget Management
- Skilled at Social Media (FB, IG, X, Reddit, Linkedin)
- Document Imaging and Storage Programs
- Safety Compliance
- Apple Devices
- Event Planning
- Accounting Software
- Crisis Management
- Google Workspace
- Discretion and Confidentiality
- Web-based researching
Timeline
Estate Manager/Family Assistant/Chief Stewardess
Private Family Household
01.2021 - 02.2024
Chief Stewardess, PA & Estate Manager (Part-Time)
M/Y Kiyomizu 100' Riva
10.2019 - 01.2021
Chief Stewardess, PA & Estate Manager (Part-Time)
M/Y Serenity 112' Ocean Alexander
10.2019 - 01.2021
Chief & Sole Stewardess
Various Yachts ranging from 75-220/ Freelance
10.2019 - 01.2021
Temp. Interior Head of Housekeeping and Service
Private Household
06.2019 - 10.2019
Estate Manager
Private Household
08.2017 - 06.2019
Interior Manager & Chief Stewardess
Avram Rose 120' Sovereign
05.2016 - 06.2017
Chef/Chief Stewardess
Hercules 75' Molokai Strait
10.2013 - 05.2016
Chef and Chief Stewardess
Alexia 100' Lazzara
01.2012 - 08.2013
Overnight Office Manager
Mango's Tropical Café
07.2008 - 07.2009
Personal Assistant
Private Household
02.2008 - 02.2012
EA to the Global Financial Officer
EMI Music Publishing
12.2003 - 10.2007
Temporary Manager/Coordinator, Facilities Management Department
Columbia University
05.2003 - 11.2003
Temporary HR Assistant/Generalist to the Director of Human Resources
MB Real Estate, Milstein Properties
01.2002 - 05.2003
Bachelor of Arts -
Columbia University