Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lisa Lumus

Mont Belvieu,TX

Overview

17
17
years of professional experience
1
1
Certification

Work History

Treatment Coordinator/Dental Assistant

Joy Dental Center
Baytown, TX
12/13/13 - Current
  • Communicated with patients to ensure quality of care and develop care plans.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Functioned as team leader and organized all treatment and placement activities
  • Conducted financial consultations with patient and set up payment plans.
  • Processed patient intake information and updated medical records prior to treatment.
  • Maintained records management system to process personnel information and produce reports.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled evaluations and procedures for patients.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Provided administrative support for patient care staff.

Lead Dental Assistant

Pro Dental Dallas
Baytown, TX
02.2009 - 12.2013
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Monitored inventory levels of supplies and materials used in the office.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Collaborated closely with dentists to ensure optimal outcomes for patients undergoing complex treatments.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Provided support to new hires while they learn the duties associated with being a Registered Dental Assistant.
  • Established clean, sterile and welcoming environment for patients.
  • Conducted dental cleanings and checked teeth for cracked fillings.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Kept track of treatment information in patient records.
  • Sterilized instruments and equipment between uses according to OSHA standards.
  • Instructed patients on proper oral hygiene techniques to maintain oral health.
  • Prepared treatment rooms for use by sterilizing instruments and ensuring necessary supplies were available.
  • Performed regular maintenance on dental equipment ensuring it is in good working order at all times.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Maintained accurate patient records and prepared treatment plans for review by the dentist.
  • Exposed dental diagnostic x-rays.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Assisted dentist with a variety of dental treatments, including cleanings, fillings, extractions and root canals.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Answered patient questions regarding their treatment plan or insurance coverage information.

Waitress Trainer

Outback Steakhouse
Baytown, TX
01.2007 - 11.2010
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Provided exceptional service to high volume of daily customers.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Prepared and led food service training programs to teach staff various tasks.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
  • Conducted refresher courses for experienced waiters on updated menu items and recipes.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Explained goals and expectations required of trainees.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Evaluated waiter's performance through feedback forms and one-on-one meetings.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.

Education

Dental Assisting

Academy of Healthcare
Houston
05-2005

Buisness

Lee College
Baytown, TX

Skills

  • Office Administration
  • Manual Dexterity
  • Accurate Filing Proficiency
  • Dental Insurance Expertise

Affiliations

  • Church, coaching softball

Certification

  • Registered dental Assistant

Timeline

Lead Dental Assistant

Pro Dental Dallas
02.2009 - 12.2013

Waitress Trainer

Outback Steakhouse
01.2007 - 11.2010

Treatment Coordinator/Dental Assistant

Joy Dental Center
12/13/13 - Current

Dental Assisting

Academy of Healthcare

Buisness

Lee College
  • Registered dental Assistant

Similar Profiles

CREATE PROFILE
Lisa Lumus