Summary
Overview
Work History
Education
Skills
Church, Swimming, my dogs
Timeline
Generic

Lisa Lumus

Laporte,TX

Summary

Proven track record at Joy Dental Center, enhancing patient satisfaction and increasing case acceptance rates through expert treatment coordination and persuasive communication. Skilled in dental insurance and patient care coordination, demonstrating exceptional organizational skills and a commitment to HIPAA compliance. Excelled in multitasking and fostering long-term dental health, achieving a welcoming and efficient clinical Educating patients with over 23 years of dental experience.

Overview

20
20
years of professional experience

Work History

RDA/Treatment Coordinator

Joy Dental Center
12.2013 - 07.2024
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.

Lead Dental Assistant

Pro Dental
02.2007 - 12.2013
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Lead Waitress

Outback Steakhouse
01.2005 - 01.2010
  • Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
  • Handled cash transactions accurately and responsibly when required.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.

Education

No Degree - Buisness

Lee College
Baytown, TX

No Degree - Dental Assisting

Acadamey of Healthcare Proffesions
Houston, TX
05.2005

Skills

  • Appointment Scheduling
  • Knowledge of dental insurance
  • HIPAA Compliance
  • Office Administration
  • Dental knowledge
  • Insurance Verification
  • Patient Care Coordination
  • Treatment Planning
  • Organizational Skills
  • Patient Education
  • Multitasking ability
  • Assisting the Dr in all procedures, packing cord, making temporaries, impressions, x-rays, pouring models, intraoral pictures

Church, Swimming, my dogs

I enjoy spending time with my family especially my 8 year old niece Hadley. We love taking the dogs to the beach or being in any body of water. I am very active  in my church and church family. 

Timeline

RDA/Treatment Coordinator

Joy Dental Center
12.2013 - 07.2024

Lead Dental Assistant

Pro Dental
02.2007 - 12.2013

Lead Waitress

Outback Steakhouse
01.2005 - 01.2010

No Degree - Buisness

Lee College

No Degree - Dental Assisting

Acadamey of Healthcare Proffesions

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Lisa Lumus