Lisa Lunsford
Klamath Falls,OR
Summary
Dynamic administrator with expertise in client communication and operations oversight. Proven ability to enhance service delivery and streamline processes, contributing to improved client satisfaction.
Overview
16
16
years of professional experience
Work History
Administrator
New Horizons In-Home Care
Klamath Falls, OR
07.2018 - Current
- Managed scheduling for in-home care staff, ensuring efficient coverage and client satisfaction.
- Developed and maintained operational procedures to streamline administrative processes and improve service delivery.
- Coordinated communication between clients, caregivers, and healthcare providers to enhance overall care experience.
- Oversaw training programs for new hires, fostering skill development and adherence to company policies.
Care Manager Supervisor
Sequoia Senior Solutions
Lake County CA
10.2010 - 06.2018
- Supervised care management team, ensuring efficient delivery of client services.
- Developed training programs to enhance staff skills and service quality.
- Implemented care plans tailored to individual client needs and preferences.
- Coordinated interdisciplinary meetings to streamline communication among caregivers.
Education
High School Diploma -
Middletown High School
Middletown, CASkills
- Customer service
- New hire onboarding
- Supplies ordering
- Operations oversight
- Client communication
- Professionalism
- Performance management
- Written communication
- Active listening
- Scheduling appointments
- Client relations
- Administration and operations
- Customer service management
- Staff development and training
- Complex Problem-solving
Accomplishments
I developed training programs for the public on how to care for your loved one.
Languages
English
Timeline
Administrator
New Horizons In-Home Care
07.2018 - Current
Care Manager Supervisor
Sequoia Senior Solutions
10.2010 - 06.2018
High School Diploma -
Middletown High School