LISA LUVERA
Niskayuna,NY
Summary
Reliable Secretary with advanced administrative and decision-making abilities, promoting operational efficiency. Productive team member with excellent communication skills. Flexible problem solver.
Overview
13
13
years of professional experience
Work History
Secretary/ Tech Assistant
Siena College
Loudonville, NY
10.2006 - 02.2016
- Assisted students with schedule change requests
- Managed the processing and approval of official transcripts for students and alumni
- Process all Department Purchase Orders
- Processed transfer credits received from various schools
- Assist in daily clerical duties
- Updated and revised content on college website
- Managed verification processes for incoming employees' educational background.
- Coordinated materials or special projects by preparing, formatting, and proofreading data.
- Maintained positive working relationships with staff and management.
- Established organized files for easy retrieval
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Total Loss Claims Adjuster
Mercury Insurance Group
Latham, NY
05.2006 - 10.2006
- Established settlement offers for insured and claimant total losses
- Provided clear communication to customers regarding their claims and the corresponding process
- Ensured proper retention of totaled vehicles by meticulously collecting and organizing all required documents
- Ensured timely payment disbursements to appraisers, body shops, and clients.
- Facilitated clients by arranging rental car reservations conveniently via home system.
- Ensured closure of all pending claims through effective file management.
- Assessed vehicle values based on market value, depreciation, age and condition of the vehicle.
- Investigated and evaluated total loss claims to determine coverage and liability.
Underwriting Assistant
Mercury Insurance Group
Latham, NY
07.2003 - 05.2006
- Provided administrative assistance to a team of underwriters
- Managed payment processing for customers with accuracy and timeliness.
- Validated data for new business applications
- Managed and evaluated vehicle inspections for new policies
- Implemented claim coding strategies for streamlined claim processing.
- Managed processing of policy change requests from agents and policyholders
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Organized documents needed for underwriting decisions and prepared summaries of findings.
Education
AA Degree - Liberal Arts
Hudson Valley Community College
Troy, NY05.2002
Associate of Science - Communications
The Sage Colleges
Troy, NY05.2000
Skills
- Customer or Student Assistance
- Technical Guidance
- Research Abilities
- People Skills
- Good Work Ethic
- Database Management
- Letter writing
- Supply Ordering
- Office Administration
- Inventory purchasing
Timeline
Secretary/ Tech Assistant
Siena College
10.2006 - 02.2016
Total Loss Claims Adjuster
Mercury Insurance Group
05.2006 - 10.2006
Underwriting Assistant
Mercury Insurance Group
07.2003 - 05.2006
AA Degree - Liberal Arts
Hudson Valley Community College
Associate of Science - Communications
The Sage Colleges
Similar Profiles
Eileen BrandtEileen Brandt
HEOP Office Operations Manager at Siena CollegeHEOP Office Operations Manager at Siena College
KARINA SUNDBERGKARINA SUNDBERG
Assistant Volleyball Coach at Siena CollegeAssistant Volleyball Coach at Siena College
Emma VealEmma Veal
Sports Administration Officer at Siena CollegeSports Administration Officer at Siena College