Lisa Lynott

• Primary caretaker for mother with dementia
• Power of Attorney and Healthcare Advocate
• Administered medications according to care plans and directives.
• Coordinated transportation for medical appointments and social activities.
• Monitored health conditions, reporting changes to healthcare professionals.
• Supported personal care needs including bathing and dressing.
• Adhered to established safety procedures during all caretaking tasks.
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• Prepared nutritious meals catering to dietary restrictions and preferences.
• Monitored vital signs and reported changes to healthcare professionals.

• Streamlined personalized check-in/out processes to elevate patient experience and satisfaction.
• Developed extensive knowledge of insurance plans for effective patient verification and education.
• Coordinated appointment confirmations and patient outreach aligned with doctor availability.
• Managed multiple phone lines, welcomed patients, scheduled appointments, and supported office staff.
• Cross-trained in diverse office support roles, including Eyewear Consultant and Optometric Technician.
• Collaborated with doctors and team members to facilitate a seamless patient journey.

• Spearheaded transformation of business model for key accounts during transition phase.
• Achieved market share growth across Central/North Florida and Georgia coast territory.
• Conducted product presentations for healthcare professionals and medical staff.
• Coordinated educational events and training sessions for medical personnel.
• Analyzed market trends to identify regional growth opportunities.
• Increased brand awareness through execution of trade shows, round-tables, and webinars.
• Utilized CRM systems for tracking leads, managing accounts, and generating reports.

• Achieved sales of iCare high-tech diagnostic instruments to optometrists and ophthalmologists.
• Generated leads and secured deals throughout North Florida and Georgia via meetings, networking, seminars, and trade shows.
• Implemented intricate sales processes to improve patient screening for ocular conditions.
• Installed diagnostic instruments and trained medical staff on operational procedures.

• Managed $3 million territory across Northeast Florida and South Georgia, driving significant revenue growth.
• Oversaw 300 active accounts, enhancing client relationships and maximizing account performance.
• Executed product launches targeting optometrists and key decision-makers to increase market presence.
• Achieved enhanced ROI through strategic key account management and business development initiatives.
• Earned Rookie of the Year recognition in 2006; ranked in Top 10% President's Club for 2008 and 2009.
• Selected as Regional Representative in 2009; received multiple Communications awards during tenure.
• Conducted in-office sales presentations and staff training at area and national trade shows.

Mentored new hires, fostering a collaborative and high-performing team environment.

• Achieved company objectives by delivering real value through differentiated products and services.
• Successfully launched Clenia®, Divigel®, Folgard®, Jantoven®, and Prenexa® in target markets.
• Educated healthcare providers on clinical data to improve understanding of product benefits.
• Implemented a whole office approach to educate medical professionals and patients effectively.
• Developed advocates and speakers for educational initiatives at local and national levels.
• Maintained top 5% productivity as Team Captain throughout tenure.
• Selected for leadership role based on exceptional performance metrics.

• Developed strategic relationships with accounts during launch of new pain management drug.
• Executed action plan implementation to thrive in competitive industry.
• Participated in Focus Group to provide insights on product strategy.
• Represented company at regional and national shows, enhancing brand visibility.

• Responsibilities included sales training/project management/strategy development and implementation/change management/customer satisfaction and retention while meeting KPI goals.