Lisa Lyons

• Acting GM
• Leading a high-performing team comprised of a Merchandise Manager, along with store associates, to complete tasks. Having overall responsibility for all aspects of store operations, including inventory-related processes, merchandise resets, visual ad sets, and pricing compliance.
• Prioritizing and executing product and marketing resets, pricing updates, inventory-related tasks, along with replenishment.
• Established strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations.
• Meeting/exceeding sales, profitability, and operational goals.
• Forecasting/adjusting payroll to maximize productivity and workload
• Reviewing and interpreting financial and operational reporting, including store visit and audit results.
• Attracting, hiring, training, coaching, developing, and retaining a diverse team of top talent.
• Enhancing associate engagement by building a high-performance environment
• Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control, and loss prevention.
• Supporting continuous improvement by implementing company programs and influencing adoption.
• Driving top-line sales, interpreting reporting data, managing payroll, and controlling expenses.
• Weekly RTV, DIF, and RTDC, and Hazmat.
• Weekly Cycle Counts.
• Weekly Inventory adjustments
• Store supply orders
• • Guest Engagement Leader
• • Weekly Ad and Plano sets
• • Driving the store’s business through a focus on performance (sales, service, and expense control),people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards).
• Creating an inclusive environment that inspires and encourages the growth and engagement of associates.
• Analyzed data from daily reports to identify trends in production performance metrics.

• Financial and operational reports; Met or exceeded financial goals; raised sales 38% from previous year• Manage store KPI

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

• Ensure high levels of customers satisfaction through excellent service

• Complete store administration and ensure compliance with policies and procedures

• Maintain outstanding store condition and visual merchandising standards

• Report on buying trends, customer needs, profits etc

• Propose innovative ideas to increase market share

• Conduct personnel performance appraisals to assess training needs and build career paths

• Handle all team members' and staff members' scheduling

• AR/AP

• Multi Unit Merchandising & Inventory

• Responsible for timely entry of all academic materials/adoption of materials for 5 locations.

• Responsible for timely ordering of academic materials and General Merchandise for 5 locations.

• Responsible for all receiving

• Assign team members and staff members promotions

• Handle product placement, display, and visual merchandising standards

• Manage staff activities

• Manage store and daily cash deposits

• Manage store security system

• Thrive in a highly challenging customer service environment

• Manage the scheduling, recruiting, inventory, hiring and training of new store employees

• Supervise employees to maintain goals to meet corporate objectives

• Track sales performance

• Overseen warehouse and delivery functions
• Directed, trained, and motivated staff.
• Organized warehouse facility.
• Making improvements to increase productivity.
• Ensure that safety procedures and regulations in the store are followed.
• Receives and counts items in warehouse inventory and records the data either manually or on a computer.
• Merchandising
• Compare the quantities of items physically present in the warehouse to the inventory records of warehouse.
• Training and Developing individual results by maintaining policy and procedure resources; providingcoaching and conducting training sessions.
• Handling customer complaints or any major incidents.
• Investigating and solving customers' problems, which may be complex or long-standing problems thathave been passed on by customer service assistants.
• Suggest areas for improvement in internal processes along with possible solutions.
• Receive and process warehouse stock products (pick, unload, label, store).
• Performed inventory physical checks and counts with accuracy.
• Reticketing, Price changes, Clearance, Damages

• Overseen warehouse and delivery functions.
• Organized warehouse facility.
• Making improvements to increase productivity.
• Ensure that safety procedures and regulations in the store are followed.
• Directed, trained, and motivated staff.
• Receives and counts items in warehouse inventory and records the data either manually or on a computer.
• Merchandising & Inventory
• Compare the quantities of items physically present in the warehouse to the inventory records of warehouse.
• Training and Developing individual results by maintaining policy and procedure resources; providing coaching and conducting training sessions.
• Handling customer complaints or any major incidents.
• Investigating and solving customers' problems, which may be complex or long-standing problems thathave been passed on by customer service assistants.
• Suggest areas for improvement in internal processes along with possible solutions.
• Receive and process warehouse stock products (pick, unload, label, store).
• Performed inventory physical checks and counts with accuracy.
• Reticketing, Price changes, Signing, Clearance, Damages
• Handled Jewelry Repairs ( Collected, Sent and Received)
• RFID
• DSD