LISA MAASS
Certified Medication Aide (CMA)
Waverly,MN
Summary
Patient, compassionate Human Service Technician with 16 years in helping people rediscover best versions of themselves. Worked with treatment team to develop and implement effective plans for diverse groups of patients. Built rapport with individuals struggling with addiction and supported patients through entire process from intake through graduation from program.
Overview
27
27
years of professional experience
Work History
Human Services Technician
Vinland National Ctr
Loretto, MN
03.2006 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Acted as mandatory reporter of abuse.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Assistant Store Manager
Casey General Store
Rockford, MN
03.2005 - 03.2006
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Bakery Supervisor
Lunds & Byerlys
Rockford, MN
04.1994 - 04.2004
- Maintained inventory control and ordered supplies on monthly basis.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Established proper procedures for waste management, sanitation, food handling, and safety.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Received, logged and inspected shipments for quality and accuracy.
- Performed opening and closing duties for department.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Education
Hennepin Technical College
Minneapolis, MNTrained Medication Aide
Health Care Training Academy
Minneapolis, MNMinnesota Medical Training Services
New Brighton, MN09.2021
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Service and Assistance
- Understanding Customer Needs
- Mental Health Care
- Prescription Verification
- Insulin Injection Administration
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Hiring and Training
- Inventory Control
- Store Organization
- Flexible and Adaptable
Timeline
Human Services Technician
Vinland National Ctr
03.2006 - Current
Assistant Store Manager
Casey General Store
03.2005 - 03.2006
Bakery Supervisor
Lunds & Byerlys
04.1994 - 04.2004
Hennepin Technical College
Trained Medication Aide
Health Care Training Academy
Minnesota Medical Training Services
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