Lisa Mace
Leesville,LA
Summary
Detail-oriented Medical Records Specialist with extensive experience at West State Orthopedics, adept at maintaining HIPAA compliance and ensuring patient confidentiality. Proven track record in managing electronic medical records and enhancing operational efficiency, while delivering exceptional customer service and fostering positive interactions with patients and healthcare providers.
Dependable Medical Records Specialist with 20 years background in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills.
Experienced Medical Record Specialist versed in scanning, arranging and filing medical records in master file systems and individual patient vaults. Highly organized, efficient and detail-oriented team player with systematic approach.
Overview
22
22
years of professional experience
Work History
Medical Records Specialist
West State Orthopedics
11.2003 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained relationships with medical providers, suppliers, and reporters.
- Reviewed charts and flagged incomplete or inaccurate information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Managed electronic medical records for over 1000 patients.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Tracked and monitored requests for medical records release.
- Researched and resolved medical record discrepancies.
- Verified accuracy of patient information in medical records.
- Assisted in preparation of medical reports for external parties.
- Processed and tracked requests for medical records from external organizations.
- Followed up with medical staff regarding missing information in patient records.
- Sorted and distributed incoming and outgoing medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Implemented a robust document retention policy, ensuring that all legal requirements related to long-term storage were met efficiently while minimizing storage costs for the organization.
Education
High School Diploma -
Bayshore High School
Bradenton, FLNo Degree - Coder
AAPC
11-2026
Skills
- Patient confidentiality
- HIPAA compliance
- Office administration
- Clinical documentation
- Medical terminology
- Document scanning
- Medical records maintenance
- Insurance verification
- Payment collection
- Medical records management
- Medical office administration
- Medical office procedures
- Information verification
- Medical billing and coding
- EMR / EHR
- Telephone etiquette
- Diagnostic coding
- Medical billing procedures
- Medical records retrieval
- Records pulling
- Medical records filing
- Positive interactions
- Medical terminology proficiency
- Medical records analysis
- Client interactions
- Procedural coding
- Medical information release
- Processing of subpoenas
- Records request handling
- Records filing
- Release of information
- Electronic health records management
- Medical terminology understanding
- Data entry
- Scheduling appointments
- Medical coding
- Paperwork processing
- Medical billing
- Insurance eligibility
Timeline
Medical Records Specialist
West State Orthopedics
11.2003 - Current
High School Diploma -
Bayshore High School
No Degree - Coder
AAPC