Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lisa MacShane

Lisa MacShane

Odessa,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining administrative processes at United Parcel Service, UPS. Expert in document management and mail handling, coupled with exceptional multitasking abilities. Improved data accuracy and efficiency, while fostering positive relationships. Skilled in both telephone etiquette and fostering collaborative environments, significantly boosting office productivity and customer service quality. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

9
9
years of professional experience

Work History

Center Clerk

United Parcel Service, UPS
10.2015 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Provided quality clerical support through data entry, document management, and email correspondence.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Lead Early Preschool Teacher

Crossroads Fellowship
10.2023 - 05.2024
  • Enhanced student comprehension by utilizing diverse teaching methods and materials.
  • Ensured safety and well-being of all students by implementing appropriate classroom management strategies and addressing any behavioral issues promptly for the given age group.
  • Developed well-rounded students by emphasizing the importance of collaboration, creativity, and problem-solving.
  • Promoted critical thinking skills by incorporating real-world examples into lessons and assignments.
  • Strengthened parent-teacher relationships through regular communication and involvement in school events.
  • Maximized instructional time with efficient lesson planning, sensory play and time for students to reflect.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained and organized a fun and interactive classroom to help children feel safe.

Early Childhood Teacher [3rd Grade]

Ector County Independent School District
07.2022 - 07.2023
  • Applied play-based strategies to provide diverse approaches to learning.
  • Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted early literacy skills by implementing engaging reading activities and fostering a love for books in young learners.
  • Enhanced student comprehension by incorporating hands-on activities and interactive learning experiences.
  • Assessed student progress regularly using formative and summative assessments, guiding future instruction based on individual needs.
  • Established a positive classroom environment by setting clear expectations and promoting respect among students.
  • Managed classroom behavior effectively using consistent routines and age-appropriate consequences, creating a safe learning environment for all students.
  • Implemented data-driven instructional strategies, resulting in improved student performance on assessments.

Education

Bachelor of Arts - Child And Family Studies

The University of Texas of The Permian Basin
Odessa, TX
08.2022

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Administrative tasks
  • Document Management
  • Database Management
  • File Maintenance
  • Mail handling
  • Processing mail
  • Mail Sorting
  • Typing Speed

Timeline

Lead Early Preschool Teacher

Crossroads Fellowship
10.2023 - 05.2024

Early Childhood Teacher [3rd Grade]

Ector County Independent School District
07.2022 - 07.2023

Center Clerk

United Parcel Service, UPS
10.2015 - Current

Bachelor of Arts - Child And Family Studies

The University of Texas of The Permian Basin
Lisa MacShane