Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Macy

Summerville,SC

Summary

Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Quality Assurance Lead

Walmart
03.2022 - Current
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.
  • Identified potential product risks and developed plans to mitigate or eliminate hazards.
  • Coached and motivated 8+-person QA team to develop competencies.
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Wrote, reviewed and approved documents to preserve quality assurance.
  • Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
  • Supported development of materials, aids and curriculum to direct staff in procedures and operations.

Customer Service Cashier

Target
  • Handled cash, check, and card transactions and maintained balanced drawer to facilitate large purchases
  • Helped guests with limited mobility to understand store's technical systems and layout and place purchase orders
  • Placed customer merchandise orders to fulfill requests and resolve service issues
  • Promoted targeted programs to customers to drive increased revenue and build brand loyalty
  • Engaged customers, built connections, and maintained positive attitude
  • Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
  • Solved complaints by customers and issued credits for returned merchandise
  • Maintained knowledge of policy changes and promotions to better serve customers with current information
  • Worked safely and quickly to help customers transport heavy items and purchases
  • Helped management solve customer concerns with proactive approaches based on retail knowledge
  • Collaborated with team members and cross-trained employees in different positions and departments
  • Increased customer satisfaction ratings by providing prompt and accurate service
  • Answered incoming phone calls to offer information to customers and direct callers.

Business Co-Owner

WE CLEAN
  • Coordinated efficient work of 3-member team to consistently achieve company objectives
  • Established ambitious goals and clear paths of advancement to motivate team success
  • Recommended and implemented procedural changes to enhance services rendered to customers
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Optimized business performance with consistent data tracking and analysis of ongoing operations
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Resolved problems, provided open communication, and recommended discipline and terminations.

Paramedic, Medstar
05.2004
  • Responded to emergency and non-emergency calls with attention to detail and procedural consistency
  • Stabilized, packaged, and transported patients with both acute and chronic injuries and health concerns
  • Monitored vital signs and interpreted EKGs to determine condition and immediate concerns of each patient
  • Participated in professional development training to improve proficiency in caring for patients with ranging injuries and illnesses
  • Disinfected equipment and vehicle surfaces following emergency runs
  • Assessed emergency scenes for overall safety and proceeded with scene control activities
  • Implemented principles of victim triage in mass casualty settings to determine best uses of emergency resources
  • Provided cardiopulmonary resuscitation with manual defibrillators and AEDs
  • Freed, lifted, and moved patients from wreckage without causing additional injuries
  • Prepared and properly transferred patients to and from ambulances
  • Communicated with patients and loved ones to provide information regarding care
  • Utilized BLS and ALS training to evaluate patient condition and provide targeted treatment
  • Prepared meticulous shift logs and patient records documenting treatments delivered and medications administered
  • Used oropharyngeal and nasopharyngeal breathing aids to assist patients in pulmonary distress
  • Collaborated with emergency medical personnel, medical drivers, and management to deliver top-tier patient care
  • Documented transports to maintain accurate records of emergency and non-emergency requests
  • Communicated with medical personnel and treatment facilities to obtain instructions for treatment and arrange reception of patients
  • Received and responded to requests for emergency ambulance service via two-way radio or other communication devices
  • Assessed nature and extent of injury or illness to establish and prioritize medical procedures
  • Skillfully used EKGs, resuscitators and defibrillators to deliver advanced life support
  • Adhered to and followed policies and procedures to promote safety and reduce contamination by bloodborne pathogens
  • Administered basic and advanced life support at scene, en route to hospital, and in pre-hospital settings
  • Protected privacy of patient information as required by federal law and in accordance with general health care principles.

Front End Supervisor

Home Depot
11.2018 - 02.2020
  • Assessed department for conditions contributing to shrink and reduced bag usage, overlooked cart items, and excess discounting to meet front-end targets
  • Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors, and complaint handling
  • Ordered ribbon, register paper, and other front-end supplies to maintain proper levels
  • Monitored labor hours and adjusted schedules to meet budget expectations
  • Supervised attendants in collection of carts and baskets from parking lot to maintain supplies for customers
  • Coordinated maintenance team to keep front-end areas clean and free of trash, spills, and excess carts
  • Supported store team development goals by coaching and empowering front end staff
  • Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments
  • Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays
  • Stayed closely connected with floor operations by engaging customers and offering assistance
  • Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions
  • Reviewed and evaluated employee performance and provided leadership opportunities for professional development
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers
  • Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests
  • Worked closely with department managers to create cross-sales opportunities
  • Monitored sales activities to ensure customers receive satisfactory service and quality goods
  • Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers
  • Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
  • Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
  • Advanced store initiatives to offer customers additional products and services for various merchandise categories and store card applications
  • Assigned work schedules to staff and trained employees in product knowledge
  • Monitored the work of front-line staff and worked with employees to correct problems and improve processes
  • Trained and mentored employees to boost individual and team performance
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Business Owner

AJM CLEANING
09.2010 - 03.2012
  • Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
  • Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
  • Delegated assignments based on the employees' knowledge and abilities
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions
  • Evaluated and improved service delivery by networking and communicating with crucial account decision-makers
  • Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
  • Promoted positive guest relations through prompt and courteous service.

Department Supervisor

Walmart
09.1999 - 06.2009
  • Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
  • Assigned tasks to department members and assisted associates in meeting customer needs
  • Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions
  • Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
  • Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
  • Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and, responding to customer inquiries and requests
  • Processed freight, implemented price changes, and stocked department shelves directly or through team oversight
  • Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers
  • Delegated assignments and coordinated schedules to manage day-to-day employee activities and functions
  • Championed customer service standards to consistently meet targets
  • Engaged customers in friendly conversation and implemented suggestive selling techniques
  • Resolved escalated issues with positive approach, persuasive communication skills, and conflict management strategies
  • Handled personnel issues with successful motivational and disciplinary strategies.

Education

Bachelor of Science - Biology

Armstrong Atlantic State University
Savannah, GA

Skills

  • Guest services Telephone management
  • Check processing Order coordination
  • Cash handling Cash register operation
  • Scanner operations Customer service excellence
  • Bag merchandise Process transactions
  • Cashier training Retail operations
  • Product recommendations Drawer balancing
  • Data Configuration
  • Production Process Advising
  • Safety Assurance
  • Brainstorming Ideas
  • Status Meetings
  • Quality Assurance and Control
  • Production Monitoring and Assessment
  • Audit Process Management
  • Maintaining Clean Work Areas

Timeline

Quality Assurance Lead

Walmart
03.2022 - Current

Front End Supervisor

Home Depot
11.2018 - 02.2020

Business Owner

AJM CLEANING
09.2010 - 03.2012

Paramedic, Medstar
05.2004

Department Supervisor

Walmart
09.1999 - 06.2009

Customer Service Cashier

Target

Business Co-Owner

WE CLEAN

Bachelor of Science - Biology

Armstrong Atlantic State University

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Lisa Macy