Lisa Madden
Gurnee,IL
Summary
Skilled in communicating complex issues with multiple agencies and persons, I excel at problem solving and completing daily tasks accurately and efficiently. Always focused on confidentiality, my interpersonal skills foster trust with the public and with colleagues.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Mundelein Foot & Ankle Center
08.2008 - 09.2021
- Performed general office duties, including answering multi-line phones, routing calls, triage, greeting patients/visitors
- Utilized electronic medical record software to manage patient medical records while upholding patient confidentiality as required by HIPAA
- Processed medical record requests from the State of Illinois, Workers Compensation, and Law Firms in a timely manner
- Maintained doctor's credentials on national online provider data collection website
- Maintained insurance contracts and compliance documentation
911 Telecommunicator
CenCom E9-1-1 Public Safety Communications Center
09.2021 - 11.2021
- Received and answered emergency and non-emergency calls from the public for police, fire and rescue services
- Determined nature of calls and dispatched to appropriate agencies, documented caller information
- Obtained LEADS certification
Account Follow Up Representative
City Of Hope
01.2022 - Current
- Maintain multiple insurance denial work queues for three hospitals as well as multiple satellite clinics.
- Effectively interpret terminology on insurance denials and correspondence needed to initiate action.
- Communicate with patients and insurance companies on a daily basis in order to address insurance denials in an efficient manner.
- Assisted in implementing processes to streamline timely management of claim denials.
- Reaching out to hospital staff at three locations in order to initiate face to face contact with patients to address insurance issues.
Education
High School Diploma -
Whitney M. Young Magnet High School
Chicago, IL1993
Skills
- Ability to quickly learn new information systems
- Enjoys interacting with the public
- Excellent communication skills
- Attention to detail and time sensitivity
Leadership
Vice President, Lake County Honor Flight - 08/2021-Present
Timeline
Account Follow Up Representative
City Of Hope
01.2022 - Current
911 Telecommunicator
CenCom E9-1-1 Public Safety Communications Center
09.2021 - 11.2021
Administrative Assistant
Mundelein Foot & Ankle Center
08.2008 - 09.2021
High School Diploma -
Whitney M. Young Magnet High School