Lisa Mahan
Neosho,MO
Summary
Proven leader in enhancing operational efficiency at Cabela's, adept in inventory management and team leadership. Demonstrated excellence in fostering customer relationships at Scholastic, with a knack for resolving conflicts with empathy. Skilled in safety awareness and verbal communication, achieving significant improvements in workplace standards and customer loyalty.
Overview
14
14
years of professional experience
Work History
Child Watch Staff Attendant
YMCA
09.2023 - 03.2024
- Maintained compliance with state licensing regulations and facility policies regarding health, safety, and sanitation standards within the childcare setting.
- Enhanced program quality by participating in professional development workshops focused on early childhood education best practices and incorporating new ideas into daily practice at the facility.
- Supported language development in young children through age-appropriate storytelling sessions, singalongs, and engaging conversations throughout the day.
- Supported children''s physical development by introducing age-appropriate gross motor activities such as obstacle courses, relay races, and group games to promote coordination, balance, and strength.
Customer Service Representative
Scholastic
08.2018 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
Walmart
01.2016 - 06.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
Inventory Control Supervisor
Cabela's
03.2012 - 09.2014
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
Inventory Manager
Bed Bath & Beyond
11.2009 - 03.2012
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
Education
No Degree -
Siloam Springs High School
Siloam Springs, ARSkills
- Patience and Empathy
- Reliability and punctuality
- Child Supervision
- Safety awareness
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Marketing
- Teamwork and Collaboration
Timeline
Child Watch Staff Attendant
YMCA
09.2023 - 03.2024
Customer Service Representative
Scholastic
08.2018 - 11.2020
Pharmacy Technician
Walmart
01.2016 - 06.2016
Inventory Control Supervisor
Cabela's
03.2012 - 09.2014
Inventory Manager
Bed Bath & Beyond
11.2009 - 03.2012
No Degree -
Siloam Springs High School
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