Lisa Mailloux
Epping,NH
Summary
Proactive Assistant Manager and accomplished professional Bartender with over 25+ years of broad experience in the hospitality and wine/service industry. Positive and enthusiastic in enhancing and motivating team members through experienced leadership to meet and exceed company goals. Cultivates community with guests and team members with an authentic passion for all venues of hospitality. Seeking opportunities to grow and develop leadership abilities through the knowledge of continuous training and education to provide both team members and customers with an overall exceptional experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender/Restaurant Front of House Manager
Vito's Italian Restaurant
01.2020 - 02.2024
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Assistant Manager/Senior Wine Associate
Vino Volo Wine Bar And Lounge
12.2012 - 09.2019
- LEADERSHIP : Lead and motivate team members to deliver excellent customer service and maximize sales opportunities while engaging and anticipating the customers needs in an approachable yet sophisticated manner to help them to discover and fall in love with great wines from all around the world
- ADMINISTRATIVE SUPPORT : Product ordering, Invoice processing and Lead Monthly Inventory. Manage wine materials, merchandising and marketing of over 150 wines from around the world. Tracking and recording weekly/monthly sales and P&L. Landlord management. Monitoring and reporting store issues. Monitoring store safety. Microsoft Office tools –Word and Excel. Monitoring Store Visit Report Self Assessments. Google apps –Mail, Calendar, Hangout, Drive. Store library maintenance. Wine menu testing
- TALENT SUPPORT : Knowledge of ADP process, training materials and tools. Screen resumes and first interview possible candidates. Complete New Hire Paperwork. Conduct and oversee New Hire Training for Trainees and Associates. Supporting a professional and motivational workplace
Talent/Brand Ambassador/Visual Merchandising Specialist
Big Orange Productions/Tallgrass Talent Group
09.2012 - 04.2014
- Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders
- Organized and stocked merchandise to keep necessary levels for sales demand
- Provided quality photographs to use on social media channels for promotional campaigns
- Provided customer service using extensive knowledge of targeted promotional products. Resulting in a 50 percent increase in tradition sales during events
- Communicated product appeal, quality, and value to educate and entice potential customers in a relaxing, enjoyable and personable manner
- Set up and broke down promotional booths, engaged to potential customers and for successful promotional events
- Documented and submitted promotional case studies, fact sheets and product collateral per event
Manager/Personal Assistant/Sales Associate Supervisor
Cherry Creek Tans
07.2006 - 06.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Recruited and developed 9 employees for multiple department
- Established and maintained positive work environment to enhance retention and productivity
- Trained new employees in specific job requirements
- Recorded inventory sales into organization's weekly income report
- Maximized performance by monitoring daily activities and mentoring team members
- Raised performance in areas of sales, by 15% per month through management and operations by identifying and targeting areas in need of improvement
- Provided management with feedback regarding employee performance and training needs
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Increased sales and customer count by 16% per quarter by establishing goals and rewarding successful performance
- Hired, trained and mentored staff to maximize effectiveness
Education
Master of Arts - Music Performance
University of Massachusetts - Lowell
Lowell, MASkills
- Sales expertise
- Staff Development
- Marketing
- Team Leadership
- Staff Training and Development
- Proficient in Microsoft Office Suite & multiple POS Systems
Certification
- Jacksonville Aviation Authority - Certificate Of Appreciation "Outstanding Service" "Asset to the Airport Community"
Accomplishments
Jacksonville Aviation Authority - Certificate Of Appreciation "Outstanding Service" "Asset to the Airport Community"
Timeline
Bartender/Restaurant Front of House Manager
Vito's Italian Restaurant
01.2020 - 02.2024
Assistant Manager/Senior Wine Associate
Vino Volo Wine Bar And Lounge
12.2012 - 09.2019
Talent/Brand Ambassador/Visual Merchandising Specialist
Big Orange Productions/Tallgrass Talent Group
09.2012 - 04.2014
Manager/Personal Assistant/Sales Associate Supervisor
Cherry Creek Tans
07.2006 - 06.2010
Master of Arts - Music Performance
University of Massachusetts - Lowell
- Jacksonville Aviation Authority - Certificate Of Appreciation "Outstanding Service" "Asset to the Airport Community"
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