Lisa Maisel
Summerville,SC
Summary
Accomplished business professional looking to secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Business acumen and diligence, and an initiative-taking individual who thrives in a fast-paced, high-pressure, constantly changing environment. Dedicated and committed to meeting elevated expectations, addressing, and resolving issues while maintaining an atmosphere of professionalism, cooperation, and candor. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Insurance Sales
Global Life American Income Life Division
02.2024 - Current
- Enhanced customer satisfaction by providing personalized policy recommendations based on individual needs.
- Strengthened relationships with clients through regular follow-ups, ensuring their insurance coverage remained up-to-date and relevant.
- Developed a strong referral network in the community to raise awareness and increase sales opportunities.
Human Resources Generalist
Sundaram-Clayton LLC USA
06.2022 - 12.2023
- Process Payroll for 100 plus employees with 100% accuracy in Paylocity
- Implement employee training programs to be compliant with State and Federal Regulations
- Resolve employee issues by finding immediate solutions and increasing community satisfaction
- Identified current and potential needs or problem areas and referred employees to appropriate site resources for assistance
- Successfully coordinated and mediated numerous disputes and conflicts between employees
- Review employee attendance based on the 15-point system and administer the corrective actions and write-ups under company policy
- Assist in talent acquisition and recruitment processes
- Conduct employee onboarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Promote HR programs to create an efficient and conflict-free workplace
- Assist in the development and implementation of human resource policies
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates, daily absenteeism reports
- Maintain employee files and records in electronic and paper form
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team-building activities
- Ensure compliance with labor regulations.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Briefed job applicants regarding responsibilities, benefits, and schedules to provide information regarding job specifications and logistics.
- Actively participated in recruitment drives and job fairs representing the company's values and vision while attracting qualified candidates.
- Understood, interpreted, and mediated human resources inquiries to support the administration of human resources policies, procedures, and programs.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and coordinated employee training programs to improve productivity and performance.
- Liaised with supervisor and payroll to coordinate and manage employee leaves of absence.
- Administered employee benefits programs and through open enrollment.
- Updated key human resource metrics on turnover and terminations using reporting tools on the HRMS database.
Human Resources Administrator/Benefits Administrator
Braxton-Grant Technologies, Inc.
02.2019 - 06.2022
- Implement employee training programs to be compliant with State and Federal Regulations
- Resolve employee issues by finding immediate solutions and increasing community satisfaction
- Identified current and potential needs or problem areas and referred employees to appropriate site resources for assistance
- Successfully coordinated and mediated numerous disputes and conflicts between employees
- Assist in talent acquisition and recruitment processes
- Conduct employee onboarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Promote HR programs to create efficient and conflict-free workplace
- Assist in the development and implementation of human resource policies
- Undertake tasks around performance management
- Organize quarterly and annual employee performance reviews
- Maintain employee files and records in electronic and paper form
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits, organizing team-building activities
- Ensure compliance with labor regulations
- Benefits Administration: Negotiated new benefits for both the company and employees
- Respond to inquiries regarding employee benefits administration (explanation of plan options, plan enrollments, termination of benefits, annual enrollment, etc.)
- Federal, state, & local tax information, payroll deductions, garnishments, compensation, vacation/sick time balance adjustments, etc.) Initiate and administer leave of absence requests (i.e
- FMLA, short-term disability, workers’ Compensation, etc.) Provide support for employee performance management/evaluation to ensure compliance with company policies and procedures
- Respond to pension inquiries and process transactions (i.e
- Benefit commencement, payment estimates, pension verifications, etc.) Process employee data updates in HRMS/ADP/Paylocity Assists with employee development and training administration
- Research and resolve complex benefits/payroll issues as needed
- Create ad hoc data reports for trend analysis
- Coach/Support employees through the selection process.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Created and delivered HR training sessions to staff, managers and executives.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Contracts, Subcontracts Manager, Funding Manager, Office Administration
Island Information Technology Consultants, Inc.
01.2015 - 01.2019
- Prepare and administer subcontracts, task orders and subsequent amendments
- Review client solicitations and provide recommendations regarding outsourcing requirements to the business management proposal team
- Negotiate the rates and conditions, analyses and negotiation of contract rates, creation of the subcontract and task order document
- Monitor subcontractor performance, manage the deliverables and payment of invoices
- Manage subcontracts and prime contracts for multiple locations CONUS and OCONUS
- Generate budgeting and staffing reports for government contract Federal Man Hours Reports (FMHR)
- Researched & resolved funding discrepancies, in the hundreds of thousand dollars’ range, from government customers, increasing funding, man hours, and payment rate
- Create and monitor multiple multi-million-dollar operating budgets and projections in accordance with each contract and subcontract requirements
- Review subcontractor invoices for accuracy, verifying coding and routed invoices for payment agreement issues
- Review and submit expense reports, travel authorization requests, and other contract documents to customers
- Monitor, analyze, and create reports on unbilled revenue and labor utilization
- Monitor and report on all labor, other direct cost (ODC), and indirect cost corrections
- Maintain and submit Data Calls for contract proposals
- Collaborate with management and technical teams on bids and proposals for new contract work
- Maintain excellent communication with government customers via email, phone or attending contractual meetings
- Prepare and disseminate information to appropriate employees regarding subcontract status, compliance, modification, deviation, negotiation, stop work orders, work at risk orders and termination
- Experienced with Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations (DFAR)
- Maintain and provide International Traffic in Arms Regulations (ITAR) requirements and reports on an unclassed level
- Generate budgeting and staffing reports for government contract Federal Man Hours Reports (FMHR)
- Manage employee travel and expense reports for 75+ employees under multiple customers and multiple locations in accordance with Joint Travel Regulations (JTR).
Patient Services /Billing Specialist
Anne Arundel Urology
01.2014 - 11.2015
- Resolve billing discrepancies for major medical services and multiple insurance carriers
- Provide justification for coverage for patients denied coverage by their insurance company
- Provide collection services for unpaid patient accounts
- Acquired prior authorization for surgical procedures and medical services
- CPT Claims Experience
- Scheduled appointments and surgical procedures for fourteen plus providers at three separate locations
- Resolved a seven-year-old claim of over $7000.00
- Facilitated appeals of denied claims containing errors/issues and lack of prior authorization
- Compile client data with discretion and formulate detailed reports to meet KPIs
- Investigate discrepancies in claims with total compliance resulting in payout for the company.
Contracts and Funding Manager
iNovex Information Systems
01.2013 - 05.2013
- Recovered 240k funding missing from a contract
- Prepare and administer subcontracts, task orders and subsequent amendments
- Review client solicitations and provide recommendations regarding outsourcing requirements to the business management proposal team
- Negotiate the rates and conditions, analyses and negotiation of contract rates, creation of the subcontract and task order document
- Monitor subcontractor performance, manage the deliverables and payment of invoices
- Manage subcontracts and prime contracts for multiple locations CONUS and OCONUS
- Generate budgeting and staffing reports for government contract Federal Man Hours Reports (FMHR)
- Researched & resolved funding discrepancies, in the hundreds of thousand dollars’ range, from government customers, increasing funding, man hours, and payment rate
- Create and monitor multiple multi-million-dollar operating budgets and projections in accordance with each contract and subcontract requirements
- Review subcontractor invoices for accuracy, verifying coding and routed invoices for payment agreement issues
- Review and submit expense reports, travel authorization requests, and other contract documents to customers
- Monitor, analyze, and create reports on unbilled revenue and labor utilization
- Monitor and report on all labor, other direct cost (ODC), and indirect cost corrections
- Maintain and submit Data Calls for contract proposals
- Collaborate with management and technical teams on bids and proposals for new contract work
- Maintain excellent communication with government customers via email, phone or attending contractual meetings
- Prepare and disseminate information to appropriate employees regarding subcontract status, compliance, modification, deviation, negotiation, stop work orders, work at risk orders and termination.
Project Control Manager/Time & Expense Manager
KEYW Corp
11.2009 - 01.2013
- Prepare and administer subcontracts, task orders and subsequent amendments
- Review client solicitations and provide recommendations regarding outsourcing requirements to the business management proposal team
- Negotiate the rates and conditions, analyses and negotiation of contract rates, creation of the subcontract and task order document
- Monitor subcontractor performance, manage the deliverables and payment of invoices
- Manage subcontracts and prime contracts for multiple locations CONUS and OCONUS
- Generate budgeting and staffing reports for government contract Federal Man Hours Reports (FMHR)
- Researched & resolved funding discrepancies, in the hundreds of thousand dollars’ range, from government customers, increasing funding, man hours, and payment rate
- Create and monitor multiple multi-million-dollar operating budgets and projections in accordance with each contract and subcontract requirements
- Review subcontractor invoices for accuracy, verifying coding and routed invoices for payment agreement issues
- Review and submit expense reports, travel authorization requests, and other contract documents to customers
- Monitor, analyze, and create reports on unbilled revenue and labor utilization
- Monitor and report on all labor, other direct cost (ODC), and indirect cost corrections
- Maintain and submit Data Calls for contract proposals
- Collaborate with management and technical teams on bids and proposals for new contract work
- Maintain excellent communication with government customers via email, phone or attending contractual meetings
- Prepare and disseminate information to appropriate employees regarding subcontract status, compliance, modification, deviation, negotiation, stop work orders, work at risk orders and termination.
Education
Associate of Applied Science - Criminal Justice -
Anne Arundel Community College
09.2019
State of SC Insurance License #17003287 -
Xcelsolutions
Online02.2034
Skills
- Sub-Contracts Management
- Time and Expense/Budget Management
- Accounts Payable/ Receivable
- Scheduling
- Leadership Skills
- Customer Service
- Human Resources
- Critical Thinking
- Conflict Resolution
- Microsoft Office365
- Billing Procedures
- Customer follow-up
- Financial Due Diligence
- Customer Engagement
Accomplishments
- Resolved funding issue of missing $240k in favor of the my employer.
- Wrote Subcontract agreement derived from a prime contract for multiple companies to support the team.
- Collaborated with team from TASC the development of the new Man Hours reporting system.
- Achieved Efficient Closeout by completing the Federal Man Hour Reports and funding orders with accuracy and efficiency.
Certification
- AIAG-IATF Internal Auditor Certification, 08/2022
- Notary for the State of Maryland
References
- Meredith Braxton, Owner of Braxton-Grant, President, 443-745-3442
- Michelle Kinard, Sundaram-Clayton, IATF Auditor, 843-291-9904
- Pamela McMullen, Anne Arundel Urology, CMA, 443-520-9469
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Insurance Sales
Global Life American Income Life Division
02.2024 - Current
Human Resources Generalist
Sundaram-Clayton LLC USA
06.2022 - 12.2023
Human Resources Administrator/Benefits Administrator
Braxton-Grant Technologies, Inc.
02.2019 - 06.2022
Contracts, Subcontracts Manager, Funding Manager, Office Administration
Island Information Technology Consultants, Inc.
01.2015 - 01.2019
Patient Services /Billing Specialist
Anne Arundel Urology
01.2014 - 11.2015
Contracts and Funding Manager
iNovex Information Systems
01.2013 - 05.2013
Project Control Manager/Time & Expense Manager
KEYW Corp
11.2009 - 01.2013
Associate of Applied Science - Criminal Justice -
Anne Arundel Community College
State of SC Insurance License #17003287 -
Xcelsolutions
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