Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Malo

Crown Point,IN

Summary

Dynamic General Manager with a proven track record at Chili's Bar and Grill, excelling in P&L management and team leadership. Expert in fostering guest relationships and enhancing employee satisfaction, Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager/Managing Partner

Chilis's Bar and Grill
08.2020 - 06.2025
  • Managed P&L, employee reviews, training, schedules for management team and overseen team member schedules providing feed back to managers on changes needed
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase guest and team member satisfaction
  • Cultivated strong relationships with Guests, vendors, and team to ensure long-term success and loyalty.
  • Communicated focused feedback to team and management
  • Forecasting for business needs.
  • Obtained Training Restaurant Certification through our VPO
  • Maintained and Strived for clean and well maintained scores for Steritech
  • Performed and analyzed Monthly Inventory
  • Coach and praise conversations with management quarterly
  • Recognized and developed and trained managers for other Chili's locations


Certified Surgical Technologist

Methodist Hospital
01.2016 - 08.2020
  • Prepared surgical instruments and equipment for procedures, ensuring optimal functionality and readiness.
  • Assisted surgeons during operations by anticipating needs and providing necessary tools swiftly.
  • Maintained sterile environment by adhering to infection control protocols throughout surgical processes.
  • Collaborated with nursing staff to ensure seamless patient flow and efficient room turnover between surgeries.

Server

Chilis's Bar and Grill
03.2016 - 01.2019
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, optimizing service flow during peak hours.
  • Trained new staff on menu offerings and service standards to enhance team performance.
  • Collaborated with kitchen staff to ensure timely meal preparation and order accuracy.
  • Resolved guest complaints promptly, maintaining high levels of customer satisfaction.

Education

No Degree - Medical Billing And Coding

Purdue Global
Indianapolis, IN
06-2020

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Lead by example
  • Training and coaching
  • Inventory control
  • P&L management
  • Goal setting
  • Guest relationship management

Certification

Manager. ServeSafe certified and Certified Proctor

Indiana Liquor License


Timeline

General Manager/Managing Partner

Chilis's Bar and Grill
08.2020 - 06.2025

Server

Chilis's Bar and Grill
03.2016 - 01.2019

Certified Surgical Technologist

Methodist Hospital
01.2016 - 08.2020

No Degree - Medical Billing And Coding

Purdue Global

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