Lisa Manfra RN
Director Of Operations/Clinical Quality & Risk Management
Minneola,FL
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
An Nursing Professional with a proven record of progressive leadership. Outcome-oriented Clinical Supervisor offering 18 year background to growing team. Adept in case management, clinical oversight and staff training. Proficient in conducting data analysis to close gaps and improve outcomes. Responsible for developing key clinical strategies that drive talent acquisition planning, candidate relationship management, metrics, analytics, and implement strategies to increase revenue, associate growth, and customer satisfaction. . TALENT & STRENGTHS: Team Leadership, Development Care Coordination, Regulatory Compliance and Quality Assurance ,Patient Advocacy and Satisfaction Enhancement. Collaborative leader with dedication to partnering to promote an engaged,and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Director
Insight Global Healthcare
, FL
03.2023 - 09.2023
- Clinical Quality & Operational Risk Management
- Implemented comprehensive quality improvement initiatives, resulting in an increase in compliance with regulatory requirements within the first three months of tenure
- Developed and executed risk management strategies to mitigate potential liabilities and enhance patient safety protocols, fostering a culture of continuous improvement and patient-centric care
- Collaborated with cross-functional teams to identify and address areas for quality enhancement, facilitating a proactive approach to risk mitigation and patient care optimization
- Assisting nurses from the Philippines to obtain a Washington state RN license and facilitating the documentation process for visa credentialing is a comprehensive and multi-step procedure
- Coordinate with the appropriate authorities to obtain the necessary visa credentialing documentation, including the VisaScreen certificate, to ensure compliance with the U.S.
Director
SeniorBridge
, FL
10.2020 - 03.2023
- Centralized Service Organization
- Responsible for creating centralized recruiting and scheduling for 24 offices
- Development of key performance indicators for recruiting and scheduling staff
- Assess and identify barriers to recruitment and develop strategies to increase hiring
- Support new remote processes and ensure proper documentation
- Streamline and centralize orientation process
- Centralize on call staff, address overtime, and stay within allotted budget
- Assess talent and increase engagement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership to guide operational strategy.
Regional Associate Director
SeniorBridge
, FL
01.2015 - 10.2020
- Inaugural member of Green Beret nursing team established during COVID-19 pandemic to build policy changes for safety of patients and staff.
- Representing SeniorBridge as a member of the Nursing Advisory Council
- Special Project with Chief Nursing Officer, developing nurse competencies; essential to the creation of multi-disciplinary teams and future care models
- Served as a preceptor and mentor throughout the process of interviewing and training new leaders in FL and NY
- Collaborative creation and execution of regional operations plan for Florida
- Successful collaboration with corporate billing to reduce write offs by 97% in one year
- End-to-end operations management of Florida Medicaid population (American Elder Care)
- Developed an effective model for regional scheduling for all lines of Florida business
- Led teams through seven successful CHAP surveys in 6 months while maintaining quality throughout the region
- Guided associate growth to meet additional demands of branches through positive reinforcement, team building, and recognition
- Collaborated with recruitment team to streamline processes for hiring associates by identifying roadblocks to hiring
- Negotiated with TECO management to provide clinical support during scheduled outages in the Tampa market
- SME recruitment technology applications, implementation of ATS process improvement for TA functions, collaborating with HRIS team to drive implementation and adoption
- Created processes, tools to report and measure key talent acquisition metrics
- Built and managed an extended external recruiting support team included negotiating, selection and management of third-party vendors and all external recruitment partners providing seamless, consistent, cost-effective placement services for all categories of employees
- Assisted senior leadership in managing all aspects of operations.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Branch Manager
SeniorBridge
Melbourne, FL
01.2013 - 01.2014
- Responsible for creating strategies to ensure fiscal responsibility, associate growth, and branch quality
- Manages branch recruitment to ensure appropriate staff are hired, developed, managed and retained
- Works collaboratively with sales to increase growth strategies and community presence
- Increased revenue 150% over 36 months in 2015
- Partnered with Bioscrip Pharmacy for additional revenue source to provide nurse staffing for home infusion.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Assumed responsibility for additional branch offices Winter Park, Daytona, and The Villages
- Developed a culture of client focused care and increased overall satisfaction above target goals.
Clinical Manager
SeniorBridge
West Palm Beach, FL
01.2009 - 01.2013
- Manages and ensures clinical competence/excellence for nurses and caregiver’s staff
- Responsible for adherence to polices/procedures.
- Anticipates, identifies, and reports areas of risk, and plans their resolution and prevention.
- Ensures superior customer service and satisfaction standards resulting in high levels of referrals and budget goals
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Responsible for maintaining revenue growth by reviewing and approving all cases and care plans, supporting the growth of care management to assist clients.
- Implemented new policies and educated staff on changes.
Geriatric Care Manager
SeniorBridge
West Palm Beach, FL
01.2009 - 03.2010
- Conduct assessments to identify problems, eligibility for assistance, and need for services
- Carried case load with high acuity clients
- Developed professional care plans, collaborated with clients, families, physicians, facilities attorneys to ensure the best care for the client
- Implement and coordinate all care management services
- Orient and supervise paraprofessional staff assigned to client, develop client care plan in collaboration with client, family, and caregivers.
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Associate of Science - Nursing
01.1993 - 01.1995
Intensive Critical Care Training - Nursing
RN License FL # RN-3033132 Certified Case Manager-CCM#206335 -
Skills
Issues resolution
Affiliations
Member of Case Management Society of America
Member of Humana Nursing Advisory Council
Humana Executive Nurse Leadership Development 2022
Award: Humana Excellence Award 2022
Timeline
Director - Insight Global Healthcare
03.2023 - 09.2023
Director - SeniorBridge
10.2020 - 03.2023
Regional Associate Director - SeniorBridge
01.2015 - 10.2020
Branch Manager - SeniorBridge
01.2013 - 01.2014
Clinical Manager - SeniorBridge
01.2009 - 01.2013
Geriatric Care Manager - SeniorBridge
01.2009 - 03.2010
Palm Beach College - Associate of Science, Nursing
01.1993 - 01.1995
North Ridge Medical Center - Intensive Critical Care Training, Nursing
License & Certification - RN License FL # RN-3033132 Certified Case Manager-CCM#206335,
Similar Profiles
Elice KimaroElice Kimaro
Software Engineer(Java) at CHG Healthcare Via Insight GlobalSoftware Engineer(Java) at CHG Healthcare Via Insight Global
Azka RahimtullaAzka Rahimtulla
HR Project Manager at Insight Global/AMN HealthcareHR Project Manager at Insight Global/AMN Healthcare
Linardo ThorneLinardo Thorne
Senior Project Manager (Environmental Coordinator) at Insight Global (Contract With FM Global)Senior Project Manager (Environmental Coordinator) at Insight Global (Contract With FM Global)