Lisa Manuel
Indianapolis,IN
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Thermofisher showcased significant achievements in inventory management and team collaboration. Certified in forklift and hazmat operations, I excel in creating efficient, safe work environments. My proactive approach has consistently improved service quality, underpinning my commitment to excellence and supportive teamwork.
Overview
16
16
years of professional experience
Work History
Site Ll Specialist
Thermofisher
Indianapolis, IN
04.2022 - Current
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Participated in ongoing training and compliance activities.
- Analyzed key performance indicators to identify effective strategies.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Site 1 Specialist
Thermofisher
Indianapolis, IN
04.2021 - Current
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Analyzed data from various sources including surveys, reports and feedback forms in order to make informed decisions about changes needed in order optimize performance at the site.
- Directed team activities by establishing task priorities and providing guidance.
- Checked items into computer system, printed labels and directed to storage locations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Ecommerce Personal Shopper
Walmart
Indianapolis, IN
07.2017 - 04.2021
- Completed pickup and shopping orders for customers within local area.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
Room Attendant
La Quinta Inn & Suites In
Indianapolis, IN
03.2016 - 10.2016
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Locked guest rooms after performing housekeeping services and maintained complete security.
Sales Associate
Family Dollar
Indianapolis, IN
06.2014 - 03.2015
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
Shift Lead
Taco Johns
Indianapolis, IN
08.2008 - 12.2013
- Utilized POS systems efficiently for order processing and inventory management.
- Implemented strategies to increase sales and improve service quality.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Upheld company standards and compliance requirements for operations.
- Utilized problem solving skills to resolve conflicts between customers and employees.
Education
GED -
Centergrove
Indianapolis, IN10-2019
Skills
- Perform stockroom duties: receiving, putting away, stock rotation, cycle counts, and other functions according to customer requirements
- Chemical receiving and documenting any damaged items that come in
- Forklift certified
- Hazmat certified
- Package delivery, as well as locating missing packages, dock-to-lab delivery
- Customer service
- Shipping and receiving
- Customer Solutions
- Sales support
- Team Collaborations
- Retail Operations
- Product packaging
- Cash management
- Inventory management
- Quality Control
Timeline
Site Ll Specialist
Thermofisher
04.2022 - Current
Site 1 Specialist
Thermofisher
04.2021 - Current
Ecommerce Personal Shopper
Walmart
07.2017 - 04.2021
Room Attendant
La Quinta Inn & Suites In
03.2016 - 10.2016
Sales Associate
Family Dollar
06.2014 - 03.2015
Shift Lead
Taco Johns
08.2008 - 12.2013
GED -
Centergrove
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