Lisa Mareachen
Hollywood,FL
Summary
Dedicated and compassionate professional with a consistent friendly and caring demeanor. Hardworking and committed to upholding the highest standards of customer service and safety practices. Proven to remain calm under pressure and skillfully handle difficult patrons and high-stress situations in a fast-paced environment. Consistently developing strong relationships with guests and families through empathetic communication, respectful attitude, and excellent customer service. Excellent problem-solving and time-management skills. Organized, efficient, and always willing to go the extra mile to meet expectations. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Bartender
Sodexo Live At Hard Rock Football Stadium
2023.09 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Swarm - Events
2022.03 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
The Boca Raton Resort
2022.10 - 2023.04
- Ensured consistent quality of service across establishment by regularly updating and enforcing standard operating procedures.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining high level of professionalism throughout interactions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Bae Korean Grill- Hard Rock Hollywood Casino
2020.10 - 2022.05
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Ensured consistent quality of service across establishment by regularly updating and enforcing standard operating procedures.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Promoted culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining high level of professionalism throughout interactions.
- Maintained high levels of cleanliness throughout bar area by enforcing strict sanitation guidelines among staff members.
- Fostered inclusive work environment by promoting open dialogue and addressing any workplace conflicts in timely and effective manner.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Cheetah
2018.07 - 2020.10
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
Bartender, Server and Hostess
Tootsies
2002.12 - 2018.03
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Built relationships with customers to encourage repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Nursing Program -
Miami Dade College
Miami, FL12.2023
No Degree - Nursing
Broward College
Fort Lauderdale, FL05.2019
Skills
- Health Codes Compliance
- Payment Processing
- Menu Memorization
- Food Preparation
- Hygiene and Sanitation
- Team Leadership
- Beverage Preparation
- Order Delivery Practices
- Daily Specials Memorization
- Highly Reliable
- Organizational Ability
References
Available upon request
Timeline
Bartender
Sodexo Live At Hard Rock Football Stadium
2023.09 - Current
Bartender
The Boca Raton Resort
2022.10 - 2023.04
Bartender
Swarm - Events
2022.03 - Current
Bartender
Bae Korean Grill- Hard Rock Hollywood Casino
2020.10 - 2022.05
Bartender
Cheetah
2018.07 - 2020.10
Bartender, Server and Hostess
Tootsies
2002.12 - 2018.03
Nursing Program -
Miami Dade College
No Degree - Nursing
Broward College
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