Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Maricle

Merryville,LA

Summary

In my client/customer service experience, I've consistently prioritized client and customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I am proficient in adapting to various communication styles and maintaining a professional, empathetic demeanor. Skilled in multitasking and effective communication. I excel in fast-paced environments, driving efficiency, and positive outcomes.

Overview

13
13
years of professional experience

Work History

C.S.P. (Client Service Professional)

H & R Block Tax Services
DeRidder, LA
01.2025 - Current
  • Processed payments through credit card machines or cash registers according to established procedures.
  • Conducted regular inventories of merchandise to ensure accurate records were maintained for stock levels.
  • Completed paperwork related to tax returns in an accurate manner.
  • Provided friendly and efficient client services, including greeting customers upon arrival, and handling inquiries and tax document drop-offs.
  • Answered incoming calls from clients seeking help or advice about tax services.
  • Built relationships with the clients by providing knowledgeable, courteous assistance.
  • Maintained positive working relationship with fellow staff and management.
  • Match clients with the best tax professional for their tax needs.
  • Help to ensure that all clients' needs have been met during service, both in person, over the phone, and virtually.
  • Other clerical tasks, such as transferring calls, scanning documents, filing original paper documents, and sending emails.

Sales Associate

Shoe Dept
DeRidder, LA
03.2022 - Current
  • Demonstrated product features and benefits for customers' needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Secretary to the General Manager

Progressive Ag & Equipment
DeRidder, LA
02.2019 - 06.2020
  • Managed the calendar of the General Manager ensuring timely completion of tasks.
  • Assisted with onboarding new employees by providing information about company policies and procedures.
  • Scanned documents into digital format for archiving purposes.
  • Answered incoming calls, screened messages and directed them appropriately.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Managed incoming emails, phone calls, and other correspondence in a timely manner.
  • Updated contact lists as required while maintaining accuracy at all times.
  • Prepared expense reports for the General Manager on a regular basis.
  • Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
  • Organized and maintained filing systems, both electronic and paper-based.
  • Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
  • Processed invoices from vendors and suppliers according to company policy.
  • Ordered office supplies to keep stationary and inventory properly stocked.
  • Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
  • Prepared accounts payable paperwork necessary to process invoices.
  • Handled incoming calls and directed callers to appropriate department or employee.

Dispatcher

Beauregard Communications E911
DeRidder, AL
01.2012 - 11.2013
  • Participated in team meetings discussing changes in procedures or processes.
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Maintained logs of all incoming calls and assigned tasks.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Identified locations and needs of callers to accurately send assistance.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Calmed angry, distressed callers in difficult or emergency situations.

Education

Bachelor of Science - Social Sciences

Upper Iowa University
Fort Polk, LA
07-2020

Certificate in Human Resources Management - HR Benefits / HR Functions

Upper Iowa University
Fort Polk, LA
07-2020

Associate of Arts - Criminal Justice / Business

Upper Iowa University
Fort Polk, LA
05-2011

Skills

  • Supply management
  • Paperwork processing
  • Inventory management
  • Decision-making
  • Client scheduling
  • Phone Management
  • Effective communication
  • Multitasking capacity
  • Organizational skills
  • Professional demeanor
  • Client relationship building
  • Communication Skills
  • Accounts Payable and Receivable
  • Employee scheduling
  • Appointment scheduling
  • Data Entry / Research
  • Customer service

References

Dana Smith - BJACH Pharmacy

DeRidder, La. 70634

337.378.8622

Kathy Pitman - H&R Block Senior Tax Analyst

DeRidder, La. 70634

337.718.7149

Tammy Wilbur - Education

DeRidder, La. 70634

504.650.0098

Timeline

C.S.P. (Client Service Professional)

H & R Block Tax Services
01.2025 - Current

Sales Associate

Shoe Dept
03.2022 - Current

Secretary to the General Manager

Progressive Ag & Equipment
02.2019 - 06.2020

Dispatcher

Beauregard Communications E911
01.2012 - 11.2013

Bachelor of Science - Social Sciences

Upper Iowa University

Certificate in Human Resources Management - HR Benefits / HR Functions

Upper Iowa University

Associate of Arts - Criminal Justice / Business

Upper Iowa University

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Lisa Maricle