Lisa-Marie Birdsall
Hyde Park,NY
Summary
Dynamic and reliable transportation professional with a clean driving record and exceptional customer service skills. At Rudy’s Executive Transportation, I enhanced client satisfaction through punctual, safe transport and effective route planning. Known for adaptability and problem-solving, I consistently achieved high client retention by fostering strong relationships and maintaining a professional demeanor.
Overview
27
27
years of professional experience
Work History
Chauffer
Rudy’s Executive Transportation
09.2021 - 12.2024
- Navigated urban and suburban routes efficiently, ensuring timely arrivals for clients.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Assisted with luggage handling and provided exceptional customer service during transfers.
- Managed navigation systems, adapting to traffic conditions for optimal route selection.
- Developed familiarity with local attractions, providing recommendations to enhance client experience.
- Trained new chauffeurs on best practices in customer service and vehicle operation procedures.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
Driver Specialist
845 Transportation,LLC
11.2019 - 09.2021
- Operated various transportation vehicles while adhering to safety protocols and regulations.
- Provided timely delivery services, ensuring customer satisfaction through effective communication.
- Assisted in route planning and optimization to enhance operational efficiency.
- Trained new drivers on company policies, safety procedures, and equipment usage standards.
- Collaborated with dispatch team to coordinate logistics and resolve delivery issues promptly.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Reduced delivery times through effective route planning and navigation skills.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Legal Assistant
Louis M. Spizzirro, Esq
02.1998 - 11.2015
- Navigated urban and suburban routes efficiently, ensuring timely arrivals for clients.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Assisted with luggage handling and provided exceptional customer service during transfers.
- Managed navigation systems, adapting to traffic conditions for optimal route selection.
- Developed familiarity with local attractions, providing recommendations to enhance client experience.
- Trained new chauffeurs on best practices in customer service and vehicle operation procedures.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
Education
High School Diploma -
Cornwall Central High School
Cornwall NYPrivate Investigation
Private Investigation Company
Virginia Beach, VASkills
Safe driving
Timeline
Chauffer
Rudy’s Executive Transportation
09.2021 - 12.2024
Driver Specialist
845 Transportation,LLC
11.2019 - 09.2021
Legal Assistant
Louis M. Spizzirro, Esq
02.1998 - 11.2015
High School Diploma -
Cornwall Central High School
Private Investigation
Private Investigation Company