Lisa-Marie Birdsall
Hyde Park,NY
Summary
Dynamic and reliable transportation professional with a clean driving record and exceptional customer service skills. At Rudy’s Executive Transportation, I enhanced client satisfaction through punctual, safe transport and effective route planning. Known for adaptability and problem-solving, I consistently achieved high client retention by fostering strong relationships and maintaining a professional demeanor.
Overview
27
27
years of professional experience
Work History
Chauffer
Rudy’s Executive Transportation
Connecticut
09.2021 - 12.2024
- Navigated urban and suburban routes efficiently, ensuring timely arrivals for clients.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Assisted with luggage handling and provided exceptional customer service during transfers.
- Managed navigation systems, adapting to traffic conditions for optimal route selection.
- Developed familiarity with local attractions, providing recommendations to enhance client experience.
- Trained new chauffeurs on best practices in customer service and vehicle operation procedures.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
Driver Specialist
845 Transportation,LLC
Hopewell Junction, NY
11.2019 - 09.2021
- Operated various transportation vehicles while adhering to safety protocols and regulations.
- Provided timely delivery services, ensuring customer satisfaction through effective communication.
- Assisted in route planning and optimization to enhance operational efficiency.
- Trained new drivers on company policies, safety procedures, and equipment usage standards.
- Collaborated with dispatch team to coordinate logistics and resolve delivery issues promptly.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
- Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
- Reduced delivery times through effective route planning and navigation skills.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Legal Assistant
Louis M. Spizzirro, Esq
Elmsford, NY
02.1998 - 11.2015
- Navigated urban and suburban routes efficiently, ensuring timely arrivals for clients.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Assisted with luggage handling and provided exceptional customer service during transfers.
- Managed navigation systems, adapting to traffic conditions for optimal route selection.
- Developed familiarity with local attractions, providing recommendations to enhance client experience.
- Trained new chauffeurs on best practices in customer service and vehicle operation procedures.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
Education
High School Diploma -
Cornwall Central High School
Cornwall NYPrivate Investigation
Private Investigation Company
Virginia Beach, VASkills
Safe driving
Punctuality
Flexibility
Professional manner
Clean driving record
Defensive driving
Passenger assistance
Route planning
Multi-passenger vehicles
Local traffic patterns
Schedule management
Vehicle maintenance
Traffic laws expertise
Weather preparedness
Safety regulations
Emergency procedures
Professional demeanor
Type vehicles expertise
Safe driving techniques
Passenger support
Confidentiality
Problem-solving
Cleaning and sanitation
Safety awareness
Passenger transportation
Adaptable nature
Conflict resolution skill
Dispatcher communication
Mobility assistance support
Mobile booking apps
GPS and mapping
Proper vehicle operations
Road safety
Passenger transport
Luggage loading
Disabled passenger support
Teamwork
Customer service
Dependable and trustworthy
Time management
Attention to detail
Efficiency and time management
Safety-focused
Effective communication skills
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Strong working relationships
Organizational skills
Team collaboration
Effective communication
Customer relationships
Valid Driver's license
Decision-making
Conflict de-escalation
Problem resolution
Customer support
Timeline
Chauffer
Rudy’s Executive Transportation
09.2021 - 12.2024
Driver Specialist
845 Transportation,LLC
11.2019 - 09.2021
Legal Assistant
Louis M. Spizzirro, Esq
02.1998 - 11.2015
High School Diploma -
Cornwall Central High School
Private Investigation
Private Investigation Company