Lisa-Marie Miller
DuPont,WA
Summary
Driven by a results-focused approach, leveraged strategic thinking and squad leadership in the US Army to enhance team efficiency and mission readiness. Proficient in Microsoft Excel and Adobe applications and adept at social media marketing, consistently improved operational workflows and boosted online engagement, showcasing a blend of hard and soft skills vital for dynamic environments. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Enlisted Soldier
US Army
01.2020 - Current
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections.
- Streamlined administrative processes by developing efficient filing systems, reducing paperwork processing time significantly.
- Captured crucial moments in combat readiness training, providing valuable visual documentation for strategic analysis and planning.
- Handled multiple assignments simultaneously while remaining adaptable to changing priorities in fast-paced environments.
- Implemented new editing software to streamline post-production processes, enhancing overall workflow efficiency.
- Managed image libraries, organizing files efficiently for easy retrieval during briefings or presentations.
- Collaborated with public affairs teams to produce compelling visual content for media outlets and internal communications.
- Provided expert counsel on public affairs matters, guiding organizational leaders in making informed decisions.
- Led training sessions on best practices for managing external communications effectively.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, brochures, banners, and signs.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Facilitated workshops and conducted one-on-one training to educate team members and families.
- Improved budget management by streamlining financial processes and implementing cost-saving measures.
- Remained current with training and sought new training opportunities to further personal growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Sales Associate
American Eagle Outfitters
11.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Call Center Customer Service Agent
Progressive
03.2016 - 05.2017
- Took in upwards of 60 calls daily.
- Provided exceptional service by demonstrating empathy towards customers'' situations, building trust and loyalty.
- Enhanced overall team performance through constructive peer-to-peer coaching sessions focused on skill development.
- Built strong rapport with customers, leading to positive feedback and repeat interactions.
- Maximized productivity with consistent adherence to schedules while maintaining excellent quality assurance scores.
- Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.
- Contributed to positive work environment through active participation in team meetings, offering valuable insights on process improvements.
- Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.
- Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
- Successfully met or exceeded monthly sales targets by upselling and cross-selling relevant products and services to customers.
- Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
- Assisted in training new hires, providing mentorship and guidance for successful integration into the team.
- Increased customer retention by offering personalized solutions based on individual needs and preferences.
- Reduced average call handling time with efficient multitasking and prioritizing during calls.
- Exceeded performance metrics consistently while maintaining a high level of professionalism during each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Completed customer applications and updated records to reflect current information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Business Co-Owner
Dependable Interlock LLC
12.2013 - 12.2015
- Boosted company revenue by identifying and pursuing new business opportunities, forging strategic partnerships, and expanding product offerings.
- Strengthened financial stability with prudent budget management, cost reduction initiatives, and meticulous record-keeping practices.
- Spearheaded successful product launches with thorough market research, strategic pricing structures, and well-executed promotional efforts.
- Developed strong relationships with suppliers, ensuring consistent access to high-quality materials at competitive prices.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Filed paperwork and organized computer-based information.
- Drew up contracts and legal paperwork for office use.
- Managed over 300 customers monthly, along with a small staff.
- Programmed and troubleshot devices following installation.
- Consistently received positive feedback from guests on performance reviews.
- Maintained appropriate filing of personal and professional documentation.
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Pharmacy Technician
Walgreens
01.2014 - 12.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Visual Documentation
Defense Information School
Fort George G Meade, MD12.2020
Mass Communications
Defense Information School
Fort George G Meade, MD10.2020
Journalism
University of Northern Colorado
Greeley, COGeneral Studies
Pikes Peak Community College
Colorado Springs, CORampart High School
Colorado Springs, CO05.2009
Skills
Foreign language proficiency
Intelligence gathering
Strategic thinking & risk assessments
Squad leadership
Documentation, data entry & reporting
Call center experience
Proficient in Microsoft Excel, Word, PowerPoint & Adobe Programs
Large scale money handling & bookkeeping
Scheduling management
Social media marketing & imagery analysis
Resources allocation & vender relations management
Timeline
Enlisted Soldier
US Army
01.2020 - Current
Sales Associate
American Eagle Outfitters
11.2018 - 11.2019
Call Center Customer Service Agent
Progressive
03.2016 - 05.2017
Pharmacy Technician
Walgreens
01.2014 - 12.2014
Business Co-Owner
Dependable Interlock LLC
12.2013 - 12.2015
Visual Documentation
Defense Information School
Mass Communications
Defense Information School
Journalism
University of Northern Colorado
General Studies
Pikes Peak Community College
Rampart High School