Summary
Overview
Work History
Education
Skills
Certification
Timeline
Affiliations
Generic

LISA-MARIE ORTEGA

Director Of Planning And Development
Waterbury,CT

Summary

Senior Management member with 10+ years Human Services experience in both Residential and Day Program settings. Experienced with both Department of Children and Families (DCF) and Department of Developmental Services (DDS) populations. Objective is to secure a position in Executive Management to fully utilize current training and leadership skills.

Overview

16
16
years of professional experience
7
7
years of post-secondary education
7
7
Certificates
3
3
Languages

Work History

Director of Planning and Development & DDS Program

The Hispanic Coalition Of Greater Waterbury INC
Waterbury, CT
09.2022 - Current
  • Conduct audit inspections and independent checks to verify parts and materials.
  • Collaborate cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
  • Conduct site assessments to verify plan accuracy and feasibility of proposed developments over 5 programs
  • Monitor processes and procedures, making sure company meets compliance regulations.

DDS Program Director

The Hispanic Coalition of Greater Waterbury INC
Waterbury, CT
03.2020 - 09.2022
  • Provided Supportive Services to Individuals with Developmental Disabilities
  • Worked with Department of Developmental Services (DDS) Case Manager in development, implementation and supervision of Individual's Plan
  • Oversight of onboarding and training of new employees
  • With Executive team; created, implemented, and maintained Policy and Procedures
  • Completed all required written reports
  • Managed Sandata Program Input
  • Conducted Intake/Discharge procedures for all DDS Individuals
  • Conducted research, gathered information from multiple sources and presented results

Quality Assurance Manager

Behavioral Management, LLC
North Haven, CT
11.2015 - 08.2018
  • Coordination of in-house quality procedures, standards, and practices for DDS regulated Day Program and all subset programming
  • Completed audits of all programmatic paperwork, physical plant requirements, and vehicle maintenance
  • Oversight of hiring, evaluation, and separation process for all Employees
  • Training Coordinator/Trainer of all DDS mandated training for agency
  • Created reports based on progress of Individuals on Annual and Semi-annual basis
  • Case Management of all DDS physical case files and E-files in Dragonfly System
  • Maintenance of Agency Policy and Procedure
  • Oversight of Internship Program

Program Director (Beacon House/ Plainville Group Home

LISA INC
Plainville, CT
12.2013 - 01.2015
  • Coordination and Administration of Group Homes for female adolescents aged 14-21 years under PASS (Preparing Adolescents for Self Sufficiency) Model
  • Planned, organized, staffed, and controlled program activities
  • Provided leadership by interpreting and implementing program goals in accordance with vision and goals of agency
  • Certified Therapeutic Crisis Intervention (TCI) Trainer
  • Provided Support and training to staff in areas of assessing resident need, developing service plans, linking services, and maintaining relationships with all community resources
  • Oversight of 12 employees, including 2 Supervisors

Co-Supervisor/ Direct Care

Adelbrook Community Services, INC
Cromwell, CT
04.2008 - 03.2013
  • Coordination and Supervision of Level II Therapeutic Group Homes for female adolescents aged 14-21 years
  • Actively engaged teens in therapeutic environment overseeing heir psychological, physical and emotional well being
  • Supervision of daily living, transportation to and from appointments, mentoring, and application of treatment goals
  • Certified Therapeutic Crisis Intervention (TCI) Trainer
  • Oversight of scheduling and training of approx 12 employees

Education

Master of Public Administration - Business Core

Post University
Waterbury, CT
06.2022 - Current

Bachelor of Science - Human Services

Post University
Waterbury, CT
10.2020 - 06.2022

Bachelor of Arts - Sociology

Ithaca College
Ithaca, NY
06.1998 - 05.2002

Skills

    Communication Skills

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Certification

DDS Abuse and Neglect Investigator Certification

Timeline

Physical/Psychological Management (PMT) Certification

12-2022

Safe Swallowing/ Dysphagia Trainer Certification

11-2022

Director of Planning and Development & DDS Program

The Hispanic Coalition Of Greater Waterbury INC
09.2022 - Current

Master of Public Administration - Business Core

Post University
06.2022 - Current

Licensed Notary Public - CT Exp Date: 2-28-2027

02-2022

Community Health Worker License - #235

11-2021

ServSafe Instructor/Proctor Certification #4818088

11-2020

Bachelor of Science - Human Services

Post University
10.2020 - 06.2022

American Red Cross CPR and AED Instructor Adult/Child/Infant/ Babysitter's Training/Wilderness and Remote First Aid Certification

10-2020

DDS Program Director

The Hispanic Coalition of Greater Waterbury INC
03.2020 - 09.2022

DDS Abuse and Neglect Investigator Certification

09-2017

Quality Assurance Manager

Behavioral Management, LLC
11.2015 - 08.2018

Program Director (Beacon House/ Plainville Group Home

LISA INC
12.2013 - 01.2015

Co-Supervisor/ Direct Care

Adelbrook Community Services, INC
04.2008 - 03.2013

Bachelor of Arts - Sociology

Ithaca College
06.1998 - 05.2002

Affiliations

Tau Upsilon Alpha Human Service Honor Society - Member

Alpha Chi National College Honor Society - Member

National Association of Human Services - Member

Ignite the Voice, Inc. - Board of Directors Member

Parent Teacher Leadership Institute Wtby - Civic Design Team Member

National Society for Leadership and Success - Member

Waterbury Regional Chamber - Member



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LISA-MARIE ORTEGADirector Of Planning And Development