LISA MARIE RAINWATER

I am seeking a position where my administrative office skills and experience in Student Support will be utilized within a higher educational institution that offers an opportunity for growth and advancement.

• Managing clerical tasks, handling communication among departments via email, teams or in person.
• Record-keeping, filing, file sharing, and filing system methods and techniques.
• Maintaining office organization, including managing calendar, scheduling appointments and coordinating events and meetings.
• Manage purchase orders and reserve rooms for meetings.
• Post and update information on the department website.
• Prepares correspondence, memoranda, agendas, reports, bulletins, brochures, flyers, tables, and other materials.
• Prepare, type, proofread and distribute reports in person or via email including memoranda, schedules and lists.
• Assist Students, Staff and Faculty regarding policies and procedures such as: enrollment eligibility, course scheduling and availability, degree status, transcripts, verifications, audits, grade changes, census rosters, academic status and petitions.
• Process student enrollment verifications, transcript requests, dual enrollment and grade changes.
• Knowledgeable with campus departments, programs and resources that are available to students and staff.
• Distribute workload and window schedule daily to staff.
• Confirm and verify degree status and print diplomas for students.
• Intake and determine eligibility for Academic Renewal, Petition for Credit (course credit), General Petitions, Fourth Attempt and Course Repeat with Passing Grade Petitions while ensuring proof of documentation is sufficient when required.
• Review Supplemental Residency Forms and proof of documentation to determine eligibility of status.
• Communicate effectively with individuals from various ethnic, social and economic backgrounds and different levels of academic achievement.
• Process credit applications and non-credit applications utilizing district software which includes rectifying canceled, suspended and spam applications.
• Verify Students Identity in person or via Zoom, manage records and holds related to BOTS.
• Guide students through the registration process and direct them to correct departments on campus to pay fees, clear prerequisites or schedule academic appointments.
• Answer high volume calls assisting students and staff.
• Sort and distribute incoming mail to staff.
• Prepare, scan, cross reference and index forms into district computer software.
• Participate with other college staff and departments on various projects such as registration events.
• Provide training, work direction, and guidance to student workers, Registration Assistants and Classified staff.
• Created training manuals for temporary staff based on district software, guidelines and policies.
• Assist campus Registrar with Admissions Audits.
• Knowledgeable with district and college policies, procedures, rules, and state regulations including California Education Codes as it relates to the department.
• Knowledgeable with Federal Educational Rights and Privacy Act (FERPA).
• Attend and participate in campus and district meetings related to the Admissions and Dual Enrollment office.
• Assist students and department staff with password resets and log in access to SIS.
• Monitor and maintain the inventory of office supplies.