Lisa Marie Rivers
Mooers
Summary
Professional with strong background in material control, logistics, and supply chain management. Demonstrates focus on team collaboration and consistently delivers results. Skilled in inventory management, procurement processes, and optimizing resource allocation. Reliable and adaptable, meeting changing needs and supporting operational efficiency.
Overview
25
25
years of professional experience
Work History
Material Control Coordinator
NovaBus
04.2021 - Current
- Managed Material Handling and Inventory Technician Teams
- Collaborated closely with production planning teams to anticipate material requirements based on projected output levels.
- Effectively resolved any discrepancies or issues related to material supply in a timely manner ensuring minimal disruption to production processes.
- Coordinated with cross-functional teams to ensure timely delivery of materials for production schedules.
- Maintained precise records of all materials transactions, providing clear visibility into inventory levels at all times.
- Liaison for managing 3PL team off site
- Managed shipment of all Buses to end customers
Planner and Expeditor
Bombardier Rail / Alstom
01.2018 - 04.2021
- Using MRP/ERP System - SAP
- Expedited Materials to meet production goals
- Coordinated shipments of finished goods
- Purchased all Interco goods from other sites
- Supporting QAR items thru the process
Sr. US Sales & Service Coordinator, Home Based
Automatic Control Systems– ASA Corporation
01.2017 - 12.2017
- Developed customized service plans tailored to individual client requirements, fostering long-term partnerships.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Increased sales revenue by building strong customer relationships and understanding their needs.
Customer Service Manager - North America, Brossard Facility
Automatic Control Systems– ASA Corporation
12.2012 - 12.2016
- Managed Service Technician Team
- Managed all aspects of Sales Project
- Established performance metrics to assess team efficiency and service quality.
- Developed cohesive unit for enhanced collaboration and service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
US & Canadian Project Manager, Brossard Facility
Automatic Control Systems– ASA Corporation
05.2008 - 09.2016
- Used CRM Software to manage clients/quotes.
- Enhanced customer satisfaction by efficiently delivering a complete package
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Production Planner and Materials Manager, Brossard Facility
Automatic Control Systems– ASA Corporation
06.2007 - 12.2012
- Implemented/Managed MRP/ERP system-Microsoft Axapta
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Plant Manager, Plattsburgh Facility
Automatic Systems USA, Inc. – ASA Corporation
01.2007 - 06.2007
- Oversaw daily operations of manufacturing plant.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Monitored compliance with safety regulations to ensure a secure work environment.
- Forecasted production plans to sales input.
- Handled all Human Resource functions.
Production Planning and Logistics Manager, Plattsburgh Facility
Automatic Systems USA, Inc. – ASA Corporation
03.2004 - 06.2007
- Supervising plant operations
- Handling all Human Resource functions
- Forecasting production plans to sales input
- Managing MRP/ERP system
- Planning all workflow on Production Floor
- Purchasing inventory: stock and non-stock items
- Implementing picking system
- Meeting production schedule
- Managing all internal material movements
- Supervising all shipping and receiving
Inventory Control Supervisor
Multina USA, Inc.
11.2002 - 01.2004
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Coordinated cross-functional teams for successful execution of annual physical inventories and reconciliation activities.
- Managed MRP/ERP system- AS400
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Improved team productivity by training staff on best practices in inventory control and management.
Production Supervisor
Multina USA, Inc.
01.2002 - 11.2002
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Motivated staff with regular feedback to improve performance and productivity.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
Human Resources Clerk
Multina USA, Inc.
10.2001 - 03.2002
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Maintained confidentiality of employee records and payroll information.
Material Coordinator
Multina USA, Inc.
12.2000 - 01.2002
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.
- Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
Production Clerk
Multina USA, Inc.
06.2000 - 12.2000
- Handled inventory management, ensuring adequate stock levels for production needs.
- Collaborated with team members to streamline operations and reduce downtime.
- Recorded production data accurately for tracking and reporting purposes.
- Communicated with other departments to coordinate production activities.
- Prepared materials and supplies needed for daily production tasks.
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
Education
Microsoft Office User specialist - Master Certified - Word, Excel, Access, and PowerPoint
A.A.S. - Business Information Technology
Clinton Community College
Plattsburgh, NY05.2000
Skills
- Warehouse operations
- Material planning
- Demand forecasting
- ERP systems proficiency
- Supply chain coordination
- Scheduling expertise
- Communication
- Safety awareness
- Teamwork and collaboration
- Customer service
Timeline
Material Control Coordinator
NovaBus
04.2021 - Current
Planner and Expeditor
Bombardier Rail / Alstom
01.2018 - 04.2021
Sr. US Sales & Service Coordinator, Home Based
Automatic Control Systems– ASA Corporation
01.2017 - 12.2017
Customer Service Manager - North America, Brossard Facility
Automatic Control Systems– ASA Corporation
12.2012 - 12.2016
US & Canadian Project Manager, Brossard Facility
Automatic Control Systems– ASA Corporation
05.2008 - 09.2016
Production Planner and Materials Manager, Brossard Facility
Automatic Control Systems– ASA Corporation
06.2007 - 12.2012
Plant Manager, Plattsburgh Facility
Automatic Systems USA, Inc. – ASA Corporation
01.2007 - 06.2007
Production Planning and Logistics Manager, Plattsburgh Facility
Automatic Systems USA, Inc. – ASA Corporation
03.2004 - 06.2007
Inventory Control Supervisor
Multina USA, Inc.
11.2002 - 01.2004
Production Supervisor
Multina USA, Inc.
01.2002 - 11.2002
Human Resources Clerk
Multina USA, Inc.
10.2001 - 03.2002
Material Coordinator
Multina USA, Inc.
12.2000 - 01.2002
Production Clerk
Multina USA, Inc.
06.2000 - 12.2000
A.A.S. - Business Information Technology
Clinton Community College
Microsoft Office User specialist - Master Certified - Word, Excel, Access, and PowerPoint
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