LISA MARIE ZEHENDER
Fort Mitchell,AL
Summary
Dynamic professional with a proven track record in reservation management and exceptional communication skills, honed at companies like Fort Moore, GA MWR. Excelled in creating efficient travel itineraries and resolving customer issues, boosting satisfaction rates by over 30%. Adept at multitasking and leveraging geographical expertise to enhance client travel experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Travel Clerk
Fort Moore, GA MWR
Fort Moore, GA
11.2024 - Current
- Providing information concerning available leisure activities, selling tickets, making reservations, and arranging for special accommodations required for tours, sporting events, theaters, and unique events
- Provides full aid to individuals planning travel itineraries not requiring commercial transportation, including hotel reservations and other local service or information
- Maintains brochures, price listings and related information for customer use
- Receives payment, issues receipts and documents business transactions
Customer Service Associate
Mr. Cooper Mortgage Company
09.2023 - 01.2024
- Responsibilities include assisting customer with their mortgage payments, escrow, changing their due dates
- Helping them with their account and helping them with payment arrangements and promise to pay
Customer Service Representative
Agent Assistant Inc
11.2022 - 01.2023
- Responsibilities including assisting potential customers who are looking to rent or buy a home
- I would assist them by matching them with realtor or property manager to help them
- This was inbound/ outbound and also a chat job
Collections
Safe Touch Security
08.2022 - 10.2022
- Responsibilities include calling safe touch customers about their accounts that are past due
- Taking payments, scheduling call back and taking them on and off auto pay
- Removing or putting customers on/ off Alarm permits for savannah, Ga area
Benefits Qualifying Guide
Instant Teams - Assurance
07.2021 - 08.2022
- Responsibilities include taking calls from customers about Medicare, life, auto, home, mortgage, and health insurance
- Normally in a back-to-back manner via an outbound dialer system
- Ability to meet daily, weekly, and monthly goals based on various metrics
- Maintain the highest quality of customer service by showing proper phone etiquette and consistent following of scripts
- Demonstrated ability to handle and overcome objections
- Proficient data entry and computer-related skills; able to work in a digital environment
- Excellent oral communication skills and ability to positively engage any individual over the phone, especially communicate with elderly individuals
Assistant Manager
Hibbett Sports
05.2019 - 11.2019
- Responsibilities included store openings and closings, training and scheduling staff, bank deposits, and managing supply and inventory
Education
Bachelor of Arts - Human Resource Management
Amu
01.2025
Associates of Applied Science - Business Administration
Vista College Online Campus
07.2020
Skills
- Reservation management
- Travel planning
- Itinerary creation
- Geographical expertise
- Transportation information
- Active listening
- Effective communication
- Reservation confirmation
- Documentation
- Written communication
- Inventory management
- Complaint handling
- Sales techniques
- Sales promotion
- Pricing strategies
- Multitasking
- Organizational skills
- Computer reservation software
- Computer literacy
- Phone and email etiquette
- Negotiation skills
- Detail orientation
- Itinerary planning
- Travel packages
- Issue resolution
- Critical thinking
- Telephone etiquette
- Verbal and written communication
- Hotel booking
- Personal travel
- Travel reservations
- Quick thinking
- Accommodation planning
- Time management abilities
- Upselling proficiency
- Detail-oriented
- Flexible schedule
- Problem-solving abilities
- Multitasking capacity
Phone
cell, 334-909-3867
Qualificationhighlights
- Experienced in property management practices which includes drafting leasing agreements, conducting landlord property inspections, payment collections and balancing financial books.
- Well-versed in protocol and processes for store management which includes completing bank deposits, managing daily operations, supply and inventory accountability, training and scheduling new team members.
- Knowledgeable in customer service practices, conflict resolution, problem-solving, and team-orientation.
- Experienced in various retail software platforms, payroll processes, call center (CSR) processes, and Microsoft Office.
Coursework
- Business Ethics & Law
- Customer Service Practices
- Strategic Management
- Project Management
- Management & Leadership Principles
- Sales & Marketing
- E-Commerce
- Human Resources
- Accounting & Finance
- Operations & Production Management
- Spreadsheets
- Call center
- Remote work
- Collections
- Alarm permits
- Auto drafting
Timeline
Travel Clerk
Fort Moore, GA MWR
11.2024 - Current
Customer Service Associate
Mr. Cooper Mortgage Company
09.2023 - 01.2024
Customer Service Representative
Agent Assistant Inc
11.2022 - 01.2023
Collections
Safe Touch Security
08.2022 - 10.2022
Benefits Qualifying Guide
Instant Teams - Assurance
07.2021 - 08.2022
Assistant Manager
Hibbett Sports
05.2019 - 11.2019
Bachelor of Arts - Human Resource Management
Amu
Associates of Applied Science - Business Administration
Vista College Online Campus
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