Summary
Overview
Work History
Education
Skills
Locations
Assessments
Personal Information
Timeline
Generic

Lisa Marling Nichols

Administration
Sevierville,TN

Summary

Customer Service for over 25 years. Excellent work ethics and reliability. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Baker/Barista

Dollywood Heartsong Resorts
09.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

Concession Worker - Part-time

Smoky Mountain Center for the Performing Arts
11.2011 - Current
  • Customer Service
  • Stocking and ordering of inventory
  • Cash handling
  • Food prep.

Food prep and Cashier

Dollywood
04.2020 - 09.2023
  • Food prep getting salads and turkey wraps ready for the next day
  • Cahier
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.

Office Assistant II

Macon county
09.2018 - 09.2019
  • Office assistant in the Planning, Permitting and Development Department
  • General office duties, data entry, customer service, phone correspondence, daily deposits.

Processing Assistant III

Macon County Public Health Department
04.2000 - 07.2018
  • WIC Department: Certification for WIC eligibility
  • Date entry
  • Schedule and confirm appointments
  • Correspondence with Medical Providers in other facilities
  • Taking blood samples for hemoglobin and leads
  • Heights and weights on patients
  • Adult Dental Clinic: Greeted Customers
  • Verified eligibility for services including insurance coverage
  • Took payments and did daily deposits
  • Date entry
  • Schedule and confirm appointments
  • Correspondence with Medical Providers in other facilities
  • Clerical Section: Data entry
  • Verified eligibility for adult and child health and breast cancer and cervical cancer prevention program
  • Schedule and confirm appointments
  • Correspondence with Medical Providers in other facilities
  • Took payments and did daily deposits.

Education

High School Diploma - General

Franklin High School

Skills

  • Administrative Assistant (10 years)
  • Team Player
  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Kitchen Safety
  • Cleanliness standards
  • Dough handling
  • Bread Making
  • Product presentation
  • Opening and closing duties
  • Kitchen Equipment Operation
  • Pastry preparation
  • Traditional baked goods
  • Receptionist
  • Scheduling (10 years)
  • Billing (10 years)
  • Food Handling (5 years)
  • Food Production
  • Host/Hostess
  • Clerical Experience (10 years)
  • Food Preparation (5 years)
  • Food Safety
  • Serving Experience
  • Food Service
  • Serving Experience (5 years)
  • Meal Preparation
  • Cleaning Experience
  • Culinary Experience
  • Kitchen Experience
  • Banquet Experience
  • Busser
  • Kitchen Management Experience
  • Cashiering (5 years)
  • Cooking

Locations

Sevierville, TN

Assessments

Customer Focus & Orientation, Proficient, 04/01/20, Responding to customer situations with sensitivity

Personal Information

Title: Customer Service

Timeline

Baker/Barista

Dollywood Heartsong Resorts
09.2023 - Current

Food prep and Cashier

Dollywood
04.2020 - 09.2023

Office Assistant II

Macon county
09.2018 - 09.2019

Concession Worker - Part-time

Smoky Mountain Center for the Performing Arts
11.2011 - Current

Processing Assistant III

Macon County Public Health Department
04.2000 - 07.2018

High School Diploma - General

Franklin High School
Lisa Marling NicholsAdministration