LISA MARNIE
Drexel Hill,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Student Account Specialist
Villanova University
Villanova, PA
10.2022 - Current
- Provides customer service for students, parents, and other University departments
- Responsible for all inquiries regarding all aspects of the student's financial account, which include but not limited to, payment options, financial aid/scholarships, past due balances plans, collections, 1098T process, and communicating institutional policies
- Monitor accounts and communicate with supervisors to ensure successful and timely completion of projects.
- Managed special Projects in a timely manner to achieve established objectives
- Coordinated with other departments to ensure efficient workflow processes.
- Created training materials for the new hire on the Bursar's office procedures and policies.
- Train/Mentor new hire on all systems and procedures.
- Participated in ongoing training for new billing systems, fees, and report writing.
Educator
St. Bernadette's of Lourdes Elementary School
Drexel Hill, PA
09.2018 - 09.2022
- Preparing lessons, units, and projects to complete learning objectives
- Establishing and communicating clear objectives for lessons and projects
- Adapting teaching methods and materials to meet the interests and learning styles of students
- Creating and grading various assessments for students
- Maintaining regular communication with parents
- Provide written documentation and evaluations detailing the implementation of Individual Education Plans for students
- Coordinating meetings with team to discuss students' progress in the classroom
- Maintaining positive relationships with students, parents, coworkers and supervisors.
Customer and Vendor Service Representative
Solare America
01.2016 - 01.2018
- Main point of contact for customers and vendor relationships, complaints, orders, problem solving for Solare America
- Handle inquiries, problem solving and put solutions in place for customer satisfaction and/or vendor issues for product work orders to complete jobs in a timely manner
- Assigned as Account Manager Team Lead for Mid-Atlantic Region
- Reported directly to Director of Sales and Marketing
- Duties involved but not limited to: Create reports and manage existing customer portfolios while working with the sales team to facilitate growth in client portal
- Receivables Collection Management - Work with AP/AR department for the collection and reporting of past due invoices for both vendors and customers
- Managed onboarding of new customers into company CRM
- Complete other various assigned projects for upper management
Educator/Special Education
Elwyn Development Center
09.2001 - 01.2007
- Creation and administration of developmentally appropriate lessons for children with special needs as well as typical developing children
- Coordinate and work in partnership with parents on a regular basis to properly inform them of their child's progress or needs for improvement areas
- Collaborate with professional therapist for progression of child's education level and needs
- Provide written documentation and evaluations detailing the implementation of Individual Education Plans for children ages three to six.
Education
Graduate Studies -
St. Joseph's University
09.2000
Bachelor's of Early Childhood/Special Education -
West Chester University
06.2000
Skills
- Teamwork
- Problem Resolution
- Multitasker
- Detail oriented
- Proficient in Banner, Transact, Nelnet, Microsoft Word, Microsoft Excel
- Performance Planning
- Excellent customer service/analytical skills
COMMUNICATION
Excellent written and oral communication skills. Meeting with students and parents discussing financial accounts and options. Report to supervisors on special projects and communicate with various departments about student accounts. Monitor accounts and communicate with supervisors in a timely manner until an issue is solved. Proactive in finding solutions for students/parents to prevent future problems. Coordinating team meetings with staff, therapists and parents to execute student's plans. Communicating with team members for purchasing. Scheduling meetings for the team. Collection and reporting of past due invoices for vendors and customers.
LEADERSHIP
- Team leader for “Free to breathe” Lung Cancer Charity.
- Coordinate volunteers for school fundraisers
throughout the year. - Charity fundraising that includes clothing drive, food drive, catholic charities, cancer
charities, and meal trains for families in need.
Timeline
Student Account Specialist
Villanova University
10.2022 - Current
Educator
St. Bernadette's of Lourdes Elementary School
09.2018 - 09.2022
Customer and Vendor Service Representative
Solare America
01.2016 - 01.2018
Educator/Special Education
Elwyn Development Center
09.2001 - 01.2007
Graduate Studies -
St. Joseph's University
Bachelor's of Early Childhood/Special Education -
West Chester University