Lisa Marshburn
Calhoun,GA
Summary
Accomplished retail management professional skilled in leading store operations and driving sales performance. Proven ability in inventory management and delivering exceptional customer service. Effective in training staff and fostering teamwork to achieve business objectives.
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar General
Sugar Valley, GA
08.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Improved shrinkage by 125 points from 7.8% to 5.6% in 7 months.
- Delivered excellent customer service and adhered to standard practices to maximize sales and improve customer satisfaction rating from 92% to 98%.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
General Manager
Advance Auto Parts
Calhoun, GA
05.2023 - 08.2024
- Oversaw daily business operations, including staffing, scheduling, inventory control, and sales.
- Recruited and trained employees to meet key performance indicators through established policies.
- Developed schedules and monitored payroll to ensure budget compliance.
- Enhanced customer and commercial account managers' experiences through the direct leadership of associates and managers.
- Executed opening, closing, and shift change functions to uphold operational standards.
- Conducted routine audits to manage inventory, reduce shrinkage, and maintain financial accuracy.
Retail Parts Pro
Advance Auto Parts
Cartersville, GA
03.2022 - 05.2023
- Communicated product expertise and department process improvements to meet organizational goals.
- Followed safety protocols when handling hazardous materials such as automotive fluids, batteries, tires.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Parts Sales Manager
Auto Zone
Adairsville, GA
04.2021 - 03.2022
- Managed returns of defective or incorrect items according to company policy.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Led a team of parts department employees, providing training and performance evaluations.
- Assisted customers with product selection decisions based on their individual needs.
Store Assistant Manager
Murphy USA
Calhoun, GA
01.2021 - 04.2021
- Ensured compliance with safety regulations regarding hazardous materials handling.
- Participated in inventory counts, ensuring accurate stock levels and loss prevention.
- Processed customer payments using cash register and credit card machines.
- Utilized inventory management system to track stock levels and replenish as needed.
- Provided guidance on product use, operation, maintenance, and troubleshooting techniques.
- Performed daily opening and closing duties such as counting registers, setting alarms.
Store Assistant Manager
Circle K
Calhoun, GA
06.2020 - 11.2020
- Communicated with District and Regional Managers on store upgrades and renovations, resolving project issues.
- Utilized inventory management system to track stock levels and replenish as needed.
- Processed customer payments using cash register and credit card machines.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Customer Service Representative
Circle K
Calhoun, GA
12.2018 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed multi-function operations of various equipment.
- Maintained store cleanliness inside and out.
- Performed shift supervision, managed the 'To Go' fast food area, and stocked the necessary drink and food areas.
- Completed shift audits on cash and lottery, along with weekly inventory audits on cigarettes, alcohol, and other tobacco products.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NHSkills
- Candidate evaluation and onboarding
- Coaching and development
- Customer service expertise
- Inventory control
- Conflict resolution
- Visual merchandising
- Employee scheduling
- Multitasking and organization
- Outstanding communication skills
Timeline
Store Manager
Dollar General
08.2024 - Current
General Manager
Advance Auto Parts
05.2023 - 08.2024
Retail Parts Pro
Advance Auto Parts
03.2022 - 05.2023
Parts Sales Manager
Auto Zone
04.2021 - 03.2022
Store Assistant Manager
Murphy USA
01.2021 - 04.2021
Store Assistant Manager
Circle K
06.2020 - 11.2020
Lead Customer Service Representative
Circle K
12.2018 - 06.2020
Bachelor of Science - Health Administration
Southern New Hampshire University
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
April WhiteApril White
Store Training Manager at Dollar GeneralStore Training Manager at Dollar General
Avery HensleyAvery Hensley
HVAC Technician at Wilson Heating & AirHVAC Technician at Wilson Heating & Air