Lisa Marston
York
Summary
Dynamic Patient Service Representative with extensive experience at York Hospital, excelling in customer service and HIPAA compliance. Proven ability to enhance patient satisfaction through effective appointment scheduling and insurance verification. Recognized for building trustful relationships and maintaining meticulous electronic health records, ensuring a seamless experience for patients and staff alike.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
York Hospital
08.2017 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Used [Software] to schedule appointments.
Medical Receptionist
Atlantic Orthopedics and Sports Medicine
09.2015 - 08.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported positive patient experience by offering assistance with filling out health forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Medical Billing And Coding Online Certificate
Kaplan University
Davenport, IA04-2016
High School Diploma -
Newmarket Jr Sr High School
Newmarket, NH06-1993
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Data entry proficiency
- Electronic health records
- Phone etiquette
- Appointment confirmation
- Clinical data entry
- Phone and email etiquette
- Multitasking and organization
- Friendly and outgoing
- Attention to detail
- Punctual and hardworking
Timeline
Patient Service Representative
York Hospital
08.2017 - Current
Medical Receptionist
Atlantic Orthopedics and Sports Medicine
09.2015 - 08.2017
Medical Billing And Coding Online Certificate
Kaplan University
High School Diploma -
Newmarket Jr Sr High School
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