Lisa Marta
Tifton,GA
Summary
Dynamic and compassionate professional with a proven track record at Shaw Industries and in caregiving roles, excelling in patient care and team leadership. Skilled in medication administration and building strong, supportive relationships, significantly enhance client well-being and operational efficiency. Expert in managing complex needs with a respectful and ethical approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
25
25
years of professional experience
Work History
Caregiver
Dept. of Veteran Affairs
08.2023 - Current
- Assist client with daily living needs to maintain self-esteem and general wellness.
- Provide safe mobility support to help patient move around personal and public spaces.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Support client with mental support and physical activities to accomplish quality of life and sustain needs.
- Clean house, run errands, manage laundry, and complete weekly grocery shopping.
- Engage patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transport individual to events and activities, medical appointments, and shopping trips.
- Maintain clean personal areas and prepare healthy meals to support client nutritional needs.
- Built a strong relationship with client to deliver emotional support and companionship.
- Assist patient with self-administered medications.
- Record patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handle incoming mail, bills and invoices and completed appropriate actions.
- Monitor clients' overall health and well-being and noted significant changes.
- Launder items, changed sheets and made bed to keep patients' bedroom clean.
- Implement physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assist patient with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Identify needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintain strong connections within caregiver community to gain continuous knowledge.
- Assist with daily living activities, running errands, and household chores.
- Provide compassionate and patient-focused care to cultivate well-being.
- Maintain a safe and clean environment for patient, reducing risks and ensuring optimal health outcomes.
- Enhance patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contribute to a positive atmosphere for patient by using effective communication and active listening skills.
- Provided emotional support to patient and his family during challenging times, fostering trust and strong relationships.
- Prioritize patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinate closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Document detailed daily reports on client's progress, informing adjustments in care plans when necessary.
- Recognize and report abnormalities or changes in patients' health status to case manager.
- Manage patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitor client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implement fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Server Supervisor
Applebee's Neighborhood Grill & Bar
02.2018 - 08.2023
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed scheduling for up to 20 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Monitored food preparation, production, and plating for quality control.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Kitchen Coordinator
Burger King
07.2013 - 01.2018
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to 4 cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Trained over 30 new hires in food handling and safety protocols to boost knowledge and performance.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled food costs and managed inventory.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food preparation, production, and plating for quality control.
Sales Associate
Crazy Chic Boutique
12.2011 - 07.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed over 100 returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered frequently for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Supervisor
Shaw Industries
09.1999 - 10.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Created and managed numerous project plans, timelines and budgets.
- Conducted hundreds of regular reviews of operations and identified areas for improvement.
- Supported several creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database on a daily basis.
- Evaluated hundreds of staff performances and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Educated 15 staff members on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
Education
Some College (No Degree) - Practical Nursing
Tift County School of Practical Nursing
Tifton, GASkills
- Respectful and Compassionate
- Dependable and Responsible
- Multitasking and Organization
- Flexible schedule and availability
- Compassionate communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 - 20 staff members.
- Trained and mentored over 50 employees.
- Completed manager training program.
- Promoted to Shift Supervisor after only 6 months of employee for exceptional performance.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementPersonal development programsTimeline
Caregiver
Dept. of Veteran Affairs
08.2023 - Current
Server Supervisor
Applebee's Neighborhood Grill & Bar
02.2018 - 08.2023
Kitchen Coordinator
Burger King
07.2013 - 01.2018
Sales Associate
Crazy Chic Boutique
12.2011 - 07.2013
Supervisor
Shaw Industries
09.1999 - 10.2011
Some College (No Degree) - Practical Nursing
Tift County School of Practical Nursing
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