Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Martin

Bethel,DE

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.

Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Dollar General
Seaford, Delaware
10.2021 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Crew Member

Taco Bell
Cambridge, MD
04.2020 - 11.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Processed customer payments by cash or credit card accurately and efficiently.
  • Provided excellent customer service to ensure a positive customer experience.

Deli/Cashier

Foodlion Grocery Store
Cambridge, MD
06.2016 - 08.2018
  • Greeted customers and provided customer service.
  • Verified the accuracy of customer orders, including condiments, toppings, and other special requests.
  • Operated cash registers to process payments from customers.
  • Stocked shelves with fresh merchandise as needed throughout shift.
  • Assisted in preparing sandwiches, salads, and other deli items according to company recipes.
  • Followed all safety guidelines for handling food products safely.
  • Checked expiration dates on deli products to ensure quality standards were met.
  • Communicated effectively with co-workers to coordinate workflow during busy periods.
  • Provided excellent customer service at all times by responding promptly to customer inquiries and requests.
  • Trained new employees on proper methods of operating cash registers, stocking shelves, and preparing food items.
  • Restocked items when necessary due to high demand or low supply.
  • Managed multiple tasks simultaneously while providing friendly customer service.
  • Adhered to health codes regulations regarding sanitation practices in the deli area.
  • Informed customers about specials available at the deli counter.
  • Organized workstations at the end of each shift for efficient operations during next shift.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.

Multi-Unit Manager

SSP America
Baltimore, Maryland
06.2007 - 01.2010
  • Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
  • Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
  • Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
  • Monitored daily operations of multiple locations including scheduling shifts for staff members.
  • Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
  • Oversaw training programs designed to educate staff on proper cash handling procedures.
  • Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Multi-Unit Restaurant Manager

FoodBrand
Hanover, MD
08.2002 - 10.2007
  • Developed and implemented cost-saving strategies to maximize restaurant profitability.
  • Managed and trained staff of over 50 employees while overseeing daily operations.
  • Monitored financial performance, including sales, labor, and inventory costs.
  • Ensured compliance with all local health department regulations and safety standards.
  • Organized weekly staff meetings to review goals, policies, procedures, and customer feedback.
  • Conducted regular performance reviews to ensure team members met expectations.
  • Created an efficient scheduling system that minimized overtime expenses while maximizing productivity.
  • Resolved customer complaints in a timely manner to maintain positive relationships with guests.
  • Analyzed monthly P&L statements to identify opportunities for increasing profits or reducing losses.
  • Recruited and interviewed qualified applicants for open positions within the restaurants.
  • Maintained detailed records of employee attendance, payroll information, tips.
  • Established strong working relationships with other managers at multiple locations.
  • Cultivated a positive work environment by providing recognition programs for outstanding employees.
  • Provided guidance and support when needed during peak business hours or special events.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.

Education

GED -

North County High School
Glen Burnie, MD

Skills

  • Business Development
  • Department Oversight
  • Stock management
  • Store Organization
  • Loss Prevention
  • Customer Relations
  • Relationship building and management
  • Scheduling Coordination
  • Business development and planning
  • Employee Scheduling
  • Billing
  • Mentoring and Coaching
  • Vendor Management
  • Human resource policies
  • Flexible Schedule
  • Customer Service Management
  • Store Opening and Closing
  • Customer Service
  • Staff Supervision
  • Goals and performance
  • Shift Scheduling
  • POS Systems
  • Sales Growth
  • Cash auditing
  • Time Management

Timeline

Assistant Store Manager

Dollar General
10.2021 - Current

Crew Member

Taco Bell
04.2020 - 11.2021

Deli/Cashier

Foodlion Grocery Store
06.2016 - 08.2018

Multi-Unit Manager

SSP America
06.2007 - 01.2010

Multi-Unit Restaurant Manager

FoodBrand
08.2002 - 10.2007

GED -

North County High School

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Lisa Martin