Lisa Martin
Mobile,AL
Summary
Knowledgeable with solid background in delivering high-quality customer service and resolving issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Building strong client relationships and team collaboration.
Overview
33
33
years of professional experience
Work History
Service Advisor
Cummins Inc.
06.2013 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Warranty Administrator
Peake BMW
05.2008 - 06.2013
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Processed claim paperwork and followed up on missing information to complete processing.
Warranty Administrator
Hendrick Bmw
05.1992 - 05.2008
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
Education
High School Diploma -
Destrehan High School
Destrehan, LA06-1983
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Service Estimates
Timeline
Service Advisor
Cummins Inc.
06.2013 - Current
Warranty Administrator
Peake BMW
05.2008 - 06.2013
Warranty Administrator
Hendrick Bmw
05.1992 - 05.2008
High School Diploma -
Destrehan High School
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