Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Lisa Martin

Lisa Martin

Distribution Manager
High Point,NC

Summary

Dynamic Distribution Manager with extensive experience at Home Depot Supply, excelling in operational excellence and supply chain optimization. Proven track record in enhancing customer satisfaction through effective logistics planning and performance evaluation. Skilled in SAP/ERP and fostering team collaboration, driving productivity improvements while maintaining compliance with safety regulations.

Overview

18
18
years of professional experience

Work History

Distribution Manager

Home Depot Supply
12.2021 - Current
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Coordinated closely with sales representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Established clear communication channels with inbound/outbound teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
  • Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
  • Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.

Human Resources Generalist

The Home Depot Distribution Center
06.2020 - 12.2021
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Developed and monitored employee recognition programs.

Area Supervisor

The Home Depot Distribution Center
06.2019 - 06.2020
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
  • Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Store Manager

The Home Depot
12.2018 - 06.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Talent Development Manager

Walmart
03.2017 - 12.2018
  • Enhanced employee performance by designing and implementing comprehensive talent development programs.
  • Collaborated closely with HR teams to align talent development initiatives with broader workforce planning efforts, maximizing human capital potential across all levels of the organization.
  • Developed customized training modules for improved skill acquisition and workplace productivity.
  • Curated diverse educational resources tailored to different learning styles, increasing accessibility and adoption rates among employees.
  • Streamlined talent development processes through the introduction of digital tools and platforms for improved efficiency.
  • Championed a culture of continuous learning by promoting best practices in adult education methods and tools.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Conducted training courses and prepared videos for long-term use.
  • Directed field training to enhance participants' skills.
  • Selected and assigned instructors to conduct specific training programs.

Co Manager

Walmart
04.2007 - 03.2017
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Science - Business Communication

The University of Alabama
Tuscaloosa, AL

Master of Science - Human Environmental Science

The University of Alabama
Tuscaloosa, AL
05-2020

Skills

  • Warehousing operations
  • Operational excellence
  • Supply chain optimization
  • Warehouse management
  • Logistics planningq
  • Inventory management
  • Performance evaluation
  • SAP
  • ERP baan
  • Loading and unloading
  • Critical thinking
  • Shipping and receiving
  • Warehouse organization
  • Supply chain management software
  • Material handling
  • Warehouse operations
  • Order picking and processing
  • Distribution and warehousing
  • Forklift operation
  • Route planning
  • Customer relationship management
  • Operations management
  • Warehouse logistics
  • Freight management
  • Onboarding and training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Distribution Manager

Home Depot Supply
12.2021 - Current

Human Resources Generalist

The Home Depot Distribution Center
06.2020 - 12.2021

Area Supervisor

The Home Depot Distribution Center
06.2019 - 06.2020

Assistant Store Manager

The Home Depot
12.2018 - 06.2019

Talent Development Manager

Walmart
03.2017 - 12.2018

Co Manager

Walmart
04.2007 - 03.2017

Bachelor of Science - Business Communication

The University of Alabama

Master of Science - Human Environmental Science

The University of Alabama

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