Lisa Martin
Greenville,SC
Summary
Results-driven retail management professional with over 20 years of experience in large-scale operations. Implemented strategies to enhance profitability through effective loss control and staff management. Expertise in retail processes ensures operational efficiency and achievement of sales targets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Land Development Director
Contender America
Greenville, South Carolina
12.2024 - Current
- Obtained building permits and required public approval to begin land development.
- Inspected ongoing works at construction sites to ensure compliance with development standards and timelines.
- Analyzed survey reports, maps, drawings and aerial photographs on land development projects.
- Collaborated with engineers, surveyors, and other professionals to streamline land development processes.
- Maintained current knowledge of changes in local regulations pertaining to land use planning and development activities through attendance at seminars, workshops.
- Participated in design reviews to ensure that quality assurance is built into the development process.
- Facilitated stakeholder meetings to enhance communication and align project objectives in the development process.
- Collaborated with subcontractors to coordinate schedules and resource allocation.
- Assisted in the development of diagnostic reports summarizing assessment data, diagnoses, treatment recommendations and progress notes.
Realtor
BlackStream Christie’s International Real Estate
Greenville, South Carolina
01.2024 - Current
- Guided clients through buying and selling residential properties.
- Conducted market analysis to determine property values and trends.
- Negotiated contracts and agreements between buyers and sellers.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Developed and delivered compelling sales presentations tailored to client needs.
- Met with clients to research cases, collect data and prepare settlement packages.
- Resolved client issues promptly, contributing to enhanced customer satisfaction ratings.
Licensed Real Estate Agent
Bluefield Realty Group
Greenville, SC
06.2022 - 01.2024
- Guided clients through buying and selling residential properties.
- Negotiated contracts and agreements between buyers and sellers.
- Analyzed market data to assess property values and identify trends for informed client decisions.
- Facilitated property showings and open houses for potential buyers.
- Cultivated client relationships to enhance satisfaction and facilitate smooth transaction processes.
- Prepared and reviewed legal documents related to real estate transactions.
- Coordinated with mortgage brokers, inspectors, and other professionals to streamline transaction processes.
- Utilized CRM software to track leads and manage client communications.
Specialty Sales Executive
Target
Taylors, SC
03.2019 - 09.2022
- Executive over all of Style (22.7% of store business), Beauty and Electronics.
- Maintains a high comp from LY sales (currently + 13%) and continues to develop and grow current leaders and team.
- Mentored district team contributing to over $350 million in revenue and trained new executives at Target.
- My role consists of responsibilities in growth of reports, sales, high comps and assisting Store Director.
- Direct reports consist of 40 team members and 140 for entire store.
- Conducted business unit meetings and delivered daily status updates to enhance team alignment.
- Visually responsible for an almost $10 million dollar style department and completing photo validations for visual sets.
- Collaborated with headquarters to identify and address needs of beauty department.
Realtor
Keller Williams
Greenville, South Carolina
06.2020 - 06.2022
- Guided clients through buying and selling residential properties.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Conducted market analysis to determine property values and trends.
- Coordinated home viewings and property showings for potential buyers to facilitate decision-making.
- Organized open houses to showcase properties and attract interested buyers.
- Collaborated with mortgage brokers, inspectors, and other professionals.
- Leveraged CRM software to track leads and enhance client communication.
Store Manager
H&M
12.2017 - 03.2019
- Collaborated with manager to identify training and organizational needs.
- Enforced company procedures and protocols.
- Reported day-to-day store functions to supervisor.
- Set and communicated sales goals to drive team performance.
- Increased client revenue by creating effective advertising campaigns.
- Monitored trends in customer industries and marketplaces to shape sales methods.
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
- Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Hired, trained and managed team of 15 sales advisors including evaluating performance and enforcing disciplinary actions.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Processed shipments and maintained stock shelf organization.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Enforced adherence to policies, standards and security protocols.
- Conducted annual performance reviews to organize training and development for staff.
- Oversaw inventory tracking, management and physical inventory counts.
- Ensured cleanliness and safety protocols were followed in all work areas.
- Hired, managed, and developed top talent to enhance workflow productivity.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Assistant Retail Manager
MAC COSMETICS
12.2016 - 12.2017
- Coordinated daily store operations and staff scheduling to optimize workflow.
- Trained new employees on product knowledge and customer service techniques.
- Executed visual merchandising strategies to improve store presentation and attract customers.
- Collaborated with team members to create a positive shopping experience.
- Cultivated loyal customer base by engaging customers and capturing contact information.
- Monitored sales trends and provided feedback for inventory management.
- Conducted inventory audits to ensure product availability and accuracy.
- Resolved conflicts between customers, employees, or vendors in a professional manner.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
Senior Manager HR And Operations Manager
MAC COSMETICS
07.2015 - 12.2016
- Coordinated cross-functional teams to refine marketing strategies and increase brand visibility.
- Developed comprehensive HR policies and procedures for effective employee management.
- Managed recruitment processes, ensuring alignment with organizational goals and culture.
- Handled employee relations, resolving concerns to promote a positive work environment.
- Directed diversity and inclusion initiatives to create a more equitable workplace culture.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Developed training programs for staff on customer engagement and product knowledge.
- Pursued mutually rewarding sales activities, strategies and business opportunities with channel partners.
Store Manager
MAC COSMETICS
03.2011 - 03.2012
- Implemented targeted business strategies that increased revenue and expanded market reach.
- Implemented visual merchandising strategies to promote product displays.
- Trained and supervised staff to improve customer service interactions and satisfaction.
- Developed staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Assistant Manager
MAC COSMETICS
04.2004 - 03.2011
- Managed inventory levels and coordinated restocking procedures to ensure product availability.
- Created and executed promotional displays to engage customers and drive sales.
- Facilitated team meetings to discuss sales strategies and product launches.
- Collaborated with marketing teams on campaigns tailored to target demographics.
- Oversaw daily cash handling processes and maintained accurate financial records.
- Trained and mentored new staff on product knowledge to improve team competency.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
Education
Property Sales Management -
Wyatt Institute of Real Estate
Greenville, SC06.2020
Advanced 2 Certified. Lesson Certified - RSOS/JDA Training
Estee Lauder, Incorporated
New York, NY04.2011
Skills
- Zoning regulations
- Land use planning
- Building permit acquisition
- Site inspection
- Budgets
- Financial planning
- Market analysis
- Business planning
- Strategic planning
- Community outreach
- Stakeholder engagement
- Scheduling
- Performance monitoring
- Team collaboration
- Strong Organizational Skills
- Organizational Skills
- Recruiting Clients
Certification
Licensed Real Estate Associate
Accomplishments
Dream Team Member at MAC Cosmetics - Florida 2011
Timeline
Land Development Director
Contender America
12.2024 - Current
Realtor
BlackStream Christie’s International Real Estate
01.2024 - Current
Licensed Real Estate Agent
Bluefield Realty Group
06.2022 - 01.2024
Realtor
Keller Williams
06.2020 - 06.2022
Specialty Sales Executive
Target
03.2019 - 09.2022
Store Manager
H&M
12.2017 - 03.2019
Assistant Retail Manager
MAC COSMETICS
12.2016 - 12.2017
Senior Manager HR And Operations Manager
MAC COSMETICS
07.2015 - 12.2016
Store Manager
MAC COSMETICS
03.2011 - 03.2012
Assistant Manager
MAC COSMETICS
04.2004 - 03.2011
Property Sales Management -
Wyatt Institute of Real Estate
Advanced 2 Certified. Lesson Certified - RSOS/JDA Training
Estee Lauder, Incorporated