Lisa Martin
Whitestown,IN
Summary
Motived, self-sufficient detail oriented team player with over 20 years customer service. Level-headed, perfectionist, able to react quickly to problem solve. Goes extra mile Able to work unsupervised Team player Has high standards for my work
Overview
26
26
years of professional experience
Work History
Records Retriever
Parameds Retrievers
02.2012 - Current
- Contact hospitals, doctor’s office and medical facilities to acquire medical records on behalf of various insurance companies across the country, such as John Hancock, State Farm and Farm Bureau
- Maintain clear updates and obtain the records as quickly as possible.
- Accountable for carrying large case load
- Offered other opportunities with the company after only two months.
- I’m now responsible for calling the patients themselves for certain information, as well as nursing homes and assisted living facilities.
Verification Specialist
US Background Screening
05.2012 - 06.2016
- Contact universities, both domestic and abroad, to verify degree and date of graduation.
- Verify through employers dates of employment for job applicants.
- In this position, I am required to be very detail oriented, resourceful and produce results accurately and quickly.
Insurance Interviewer
Apptical
04.2011 - 03.2012
- This position entails working directly with licensed insurance agents and their applicants.
- I gathered all the insurance application information them, completed telephone interviews with clients and entering the data with 100% accuracy.
Customer Service Agent
Arise Virtual Solutions
01.2008 - 05.2011
- Independent contractor via Arise as inbound call center agent.
- I provided customer service for Walgreens.com, and Carnival Cruise Lines.
- Additionally, I was promoted to a Performance Facilitator for them.
- Requirements in that position were supervisory, such as taking escalated calls from customers, as well as providing feedback and assistance to agents.
Search Engine Evaluator
Leap Force
10.2009 - 01.2011
- As a search engine evaluator, I evaluated and improved search engine results for one of the world's largest internet search engine companies.
- Search Engine Evaluators provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques.
Account Specialist
Chase Education Finance
08.2007 - 03.2008
- Assisted borrowers with student loan disbursement status, provided quality assurance feedback to customer service representatives, and was responsible for escalated/supervisor calls.
- I was required to be articulate, self-motivated, and detail oriented.
Training Coordinator
Clout Financial Services
08.2005 - 05.2007
- Responsible for training newly hired call center agents, as well as update training for seasoned agents.
- Duties included scheduling, quality assurance, coaching, and team building.
- I was also responsible for updating out intranet site for employees, as well as writing scripts for call center agents, proposals, and educational material.
- I was required to give presentations to all agents for different up-training as well.
- I’m no longer with the company as they were bought out by Bank of America in May 2007 and closed.
- Assisted the vice president of the company in phasing out and closing the facility.
Pearson Education
07.2000 - 03.2003
- Inbound customer service agent in the Pearson call center in Lebanon, Indiana.
- Duties included Wheels of Learning specialist where I worked with schools and the publisher exclusively, inbound call center agent, and reconciled short shipments and missing orders.
- Also answered emails from customers regarding their book purchase.
Education
High School Diploma -
Jennings County High Schoole
North Vernon, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Verification Specialist
US Background Screening
05.2012 - 06.2016
Records Retriever
Parameds Retrievers
02.2012 - Current
Insurance Interviewer
Apptical
04.2011 - 03.2012
Search Engine Evaluator
Leap Force
10.2009 - 01.2011
Customer Service Agent
Arise Virtual Solutions
01.2008 - 05.2011
Account Specialist
Chase Education Finance
08.2007 - 03.2008
Training Coordinator
Clout Financial Services
08.2005 - 05.2007
Pearson Education
07.2000 - 03.2003
High School Diploma -
Jennings County High Schoole