Lisa Martinez

Work History

General Manager

Garza Enterprises INC-McDonald's

02.2019 - Current

Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed a staff of 65-75 employees
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee evaluations, and contract details.
Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Formulated policies and procedures to streamline operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring, and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Launched staff engagement by creating an enthusiasm calendar of events monthly.

Elementary Data Controller

Dallas Independent School District, DISD

08.2008 - 01.2019

Oversaw proper reporting and recordkeeping for enrollment/withdrawals/transfers, statistical reports, and attendance records.
Maintained adequate and accurate student records and archived records yearly.
Assisted staff and visitors with data input for areas such as enrollment and transfers.
Served as official record keeper for an elementary campus with an enrollment count of 800+ students.
Worked closely with administrative team, Homeless Education Program, Student Intake Center, and Domestic Violence Shelters.
Responsible for overseeing/completing audits from the state.
Created/Inputted Master Schedule for the campus yearly.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, multi-tasker, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Identified issues, analyzed information, and provided solutions to problems.

Front Office Clerk

Dallas Independent School District, DISD

09.2007 - 07.2008

Responded to inquiries from callers seeking information.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Greeted visitors upon arrival, offered assistance and answered questions to build rapport and retention.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to school staff.
Processed incoming and outgoing mail, sorting and distributing it to the correct staff and departments.
Provided clerical support, addressing routine, and special requirements.
Developed and implemented office policies to enhance efficiency in operations.
Screened visitors and issued badges to maintain safety and security.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Proofread and edited documents for accuracy and grammar.
Ordered and distributed office supplies while adhering to a fixed office budget.
Assisted with student supervision before/after school and during lunch hours with an enrollment count of 1000+ students.

Pre-K 3 Daycare Teacher

Bailey's Cradle And Daycare Christian School

01.2007 - 09.2007

Maintained a class of ten children with the age range of 3-4 years of age.
Engaged with children on an individual basis to build positive relationships and promote learning.
Maintained a tidy environment to comply with cleanliness and sanitation standards.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assisted in the preparation of meals and snacks to provide children with proper nutrition.
Gathered materials and resources to prepare for lessons and activities.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Actively encouraged children to develop their communication, problem-solving, and social skills.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Documented behavior, development, and learning of children to enable tracking history and maintain accurate records.
Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Implemented curriculum to enhance classes with learning-focused activities.
Established positive relationships with students and families.
Created a safe and nurturing learning environment for preschoolers.
Guided students to develop social, emotional, and physical skills.
Modeled positive behavior and communication skills for students.
Planned and executed activities to stimulate physical, social, and intellectual growth.
Monitored classroom to verify a safe and secure environment.
Incorporated music, art, and literature into the curriculum.
Helped new preschool children get used to classes by giving one-on-one support.
Developed and implemented behavior management plans.

Summary

Overview

Work History

General Manager

Elementary Data Controller

Front Office Clerk

Pre-K 3 Daycare Teacher

Education

Some College (No Degree) - Basic Classes Only

Bachelor of Science - Human Resources Management

Associate of Science - Business

High School Diploma -

Skills

Timeline

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