Lisa Martinez
San Antonio,TX
Summary
Highly motivated with a strong work ethic and desire to take on new challenges. Exceptionally knowledgeable and adaptive with a diverse in various working environments. Extremely efficient with work flow processes; with a great sense of urgency in meeting deadlines, with a proficiency in critical thinking skills.
Overview
24
24
years of professional experience
Work History
Research/Remediation Analyst - Pre Foreclosure
Wells Fargo Home Loans
01.2009 - 04.2022
- Conduct Pre Foreclosure Referral Review to ensure loans meet all criteria before activating into foreclosure
- Mitigate risk to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations
- Confirmed due diligence efforts have been met by business partners to ensure no harm has been caused to borrower prior to moving forward with foreclosure sale
- Ensured any identified risk or harm is clearly documented to expedite valid resolutions from business partners
- Researched escalated litigation loans provided by management and manually track and communicate status changes
- Leverage knowledge from prior experiences to look for retention and streamline process to improve effectiveness of reviews
- Determined appropriate course of action, conducting investigative steps to identify issues, creating correspondence, communicated corrected actions with various levels of staff and management.
Mortgage Collections Specialist
Wachovia Mortgage
04.2008 - 01.2009
- Used multi-line system to handle inbound and outbound calls with customers with default accounts, attempt to collect overdue amount or negotiate payment plan to help bring account current
- Assisting with account issues and complaints concerning billing, submitting loan modifications and extension applications, set up payment arrangements
- Guide callers through trouble shooting, navigating through company site or using products and services.
Investor Delivery Specialist
BroadStreet Mortgage
04.2002 - 07.2006
- Ensured loans were processed in accordance with established guidelines and Truth In Lending rules and regulations
- Reviewed Note, Deed of Trust, Hud-1, appraisal, purchase contract and all amendments (VOM, VOD and VOE) on Conventional, VA and FHA loans
- Maintained companies loan pipeline to prevent aged loans
- Obtained corrective or missing documents to complete file for purchase
- Update database with information on file with deficiencies or purchased loans
- Prepared and audit pre-closing package consisting of final 1003, appraisal, title commitment, wire instructions, insured closing letter, hazard policy, survey, purchase contract or payoffs, secondary marketing lock sheet, broker fee sheet and underwriter approval form
- Reviewed closed loans to ensure documentation required by investor is accurate and complete
- Prepared and shipped file within specified time frame to avoid lock in expiration date.
Equity Consultant
Alamo Title
12.2001 - 03.2002
- Obtained equity information on Mortgage accounts
- Called lien holders for account information such as principal balance, current interest rate, last payment posted date and escrow information.
Shipping Specialist
First Horizon Home Loans
02.2001 - 11.2001
- Tracking all loans that are 61-bank status and ship to investors
- Communicated with branches on missing documentation once file was audited for shipping
- Document LSSR shipping screen with information related to loan.
Document Retrieval Specialist
Stewart Mortgage Information
02.2000 - 11.2000
- Order Title Policies via title agent and or/closing agent via fax or telephone, followed up any outstanding request not cured
- Document all title policies received, heavy fax and telephone request.
Security Shipper
First Tennessee Mortgage Company
05.1998 - 01.2000
- Shipping of collateral loans to investors
- Ship loans to GNMA and FNMA security Pools
- Checked CPI for corrected principal balance, first payment date and Principal and interest
- Prepared mortgage assignments and sent out for recording.
Education
Memorial High School
San Antonio, TXSkills
- Documentation and Reporting
- Attention to Detail
- Discrepancies Resolution
- Analytical Thinking
- Deadline Adherence
- Works Well Under Pressure
- Effective Multitasking
- Strong Work Ethic
- Risks Assessment
- Residential Mortgage Lending Regulations
- Document Analysis
- Mortgage Loan Processing
- Loan Modification
Timeline
Research/Remediation Analyst - Pre Foreclosure
Wells Fargo Home Loans
01.2009 - 04.2022
Mortgage Collections Specialist
Wachovia Mortgage
04.2008 - 01.2009
Investor Delivery Specialist
BroadStreet Mortgage
04.2002 - 07.2006
Equity Consultant
Alamo Title
12.2001 - 03.2002
Shipping Specialist
First Horizon Home Loans
02.2001 - 11.2001
Document Retrieval Specialist
Stewart Mortgage Information
02.2000 - 11.2000
Security Shipper
First Tennessee Mortgage Company
05.1998 - 01.2000
Memorial High School
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