Lisa Martinez
Atlanta,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations/Customer Service Representative
Dollar Tree
03.2020 - 01.2024
- Weekly ordered all frozen food and stocked area
- Closed night shifts, handled money
- Head Cashier, Customer service, stocking, recovery
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
Payroll Administrator
BODAN Inc
01.2014 - 03.2020
- Ran Bi-Weekly payroll for 19 stores in multi-states for 600 employees through ULTIPRO, Paylocity and Kronos and RTI Systems
- Maintained all employee files including Pay Raises, Merit Increases, direct deposits, pay cards W-4 changes, address/ name changes, location transfers, job performance reviews, promotion/demotion changes
- Handled Garnishments, answered garnishments, set up deductions, sent out garnishments, tax levy, child support
- Entered the stores labor on the Budget Analyst document
- Sent checks out to locations
- Handled terminations and manual checks
- Answered emails from employees and managers accordingly, also provided assistance for any manager that needed help for any project
- Key Achievements: Learned how to be proficient in multiple systems
Timekeeping Coordinator
SNI Companies
02.2012 - 01.2015
- Worked for Rio Tinto (3rd largest mining company in the world) Ran time messages daily through SAP
- Corrected time on KRONOS, Would email managers to correct errors on employees timecards
- Would correct errors on employees timecards through SAP
- Submitted payroll to Shared Services with no errors, double checked hours for mistakes, corrected mistakes, submit manual checks to Shared Services
- Ran attendance reports for HR through Kronos and SAP
- Ran reports to verify OT was calculating correctly according to Union rules
- Answered emails from employees and managers accordingly, also provided assistance for any manager that needed help for any project
- Key Achievements: Learned and applied Union Rules to payroll and HR, provided great Customer Service skills
Payroll Administrator
Landtech Contractors
01.2011 - 01.2014
- Performed daily payroll department operations
- Reconciled payroll prior to transmission and validated time reporting
- Managed & multi-tasked daily Payroll for 175 employees, manual checks, terminations, Garnishments, Entered Direct Deposits, Global Pay Cards, ACH Returns, Pay weekly taxes to Federal and State
- Monitored employees daily GPS against timesheets and hours for accurate times, Job Costing to appropriate jobs
- Filled out Certified Payroll reports and sent them out to the correct jobs for processing
- Distributed payroll checks to individual employees weekly
- Maintained spreadsheets for owner of employees GPS time and current payroll hours
- E-verify New hires and entered them into Toolbox
- Key Achievements: Achieved the ability to utilize Toolbox for payroll
Payroll Specialist
American Blue Ribbon Holdings
01.2008 - 01.2011
- Performed daily payroll department operations
- Reconciled payroll prior to transmission and validated time reporting
- Managed & multi-tasked daily Payroll for Multi-States with 3000+ employees, manual checks, terminations, Garnishments, Direct Deposit, ACH Returns
- Distributed payroll to multiple stores and states
- Provided superior customer service
- Full comprehension of proper taxation of employer paid benefits
- Researched and emailed appropriate correspondence issues
- Executed time sheets and attendance processing and interface with payroll
- Key Achievements: Created procedures & assisted in converting systems with the acquisition of Max & Erma's Restaurants, Employee of the month, Oct 2009, May 2010, Nov 2010
Payroll Specialist
Discover Outsourcing PEO
01.2005 - 01.2008
- Provided excellent customer service skills to 50 clients
- Processed daily Multi-State payroll for each client ranging from 1 employee up to 100 employees
- Worked with the Scooper system processed new hires, direct deposits, salary info, tax calculations and garnishments
- Processed terminations, manual checks Social Security Verifications and ACH set ups
- Provided a daily tax report to multiple managers by department
- Verified benefits and Garnishments were calculating correctly
- Key Achievements: Helped monthly with Client Services and entered new clients into the system, ran the 1st payroll for the new clients and made sure all errors were resolved
Payroll Specialist/Client Service Specialist/HR Specialist
ADP/BeneTemps Agency
01.2002 - 01.2005
- Worked at ADP Totalsource as an 'On-Call' contract employee
- Provided assistance for all the business representatives
- Completed daily data entry for new hires, taxes, direct deposits, benefits auditing
- Traveled to different clients to drop off new hire booklets and benefits information while providing excellent professional customer service.
Payroll Specialist/Employee Service Rep./Human Resources
Gambro Healthcare
01.2000 - 01.2003
- Worked for the South Eastern Region with 3500 employees
- Processed payroll, wage garnishments, new hire paperwork, direct deposits, benefits, tuition assistance, employee verifications, taxes and terminations
- Utilized Probusiness, Ceridian, and Cignify systems, ProBusiness HRIS, Call tracking system to complete performance
- Key Achievements: Learned the employee service side to Payroll, gained knowledge for all the new regulations with State and Federal Laws regarding Employment Law.
Education
College Degree in Medical Assisting -
Concorde Career College-Aurora
Denver, CO04.1997
Certification
Fundamental Payroll Certification
Certified Payroll Professional
Awards
Employee of the month (July 2010) (Dec 2010) (April 2012) (Oct 2012)
Employee of the year 2013 2017 2019 (APA)
Timeline
Director of Operations/Customer Service Representative
Dollar Tree
03.2020 - 01.2024
Payroll Administrator
BODAN Inc
01.2014 - 03.2020
Timekeeping Coordinator
SNI Companies
02.2012 - 01.2015
Payroll Administrator
Landtech Contractors
01.2011 - 01.2014
Payroll Specialist
American Blue Ribbon Holdings
01.2008 - 01.2011
Payroll Specialist
Discover Outsourcing PEO
01.2005 - 01.2008
Payroll Specialist/Client Service Specialist/HR Specialist
ADP/BeneTemps Agency
01.2002 - 01.2005
Payroll Specialist/Employee Service Rep./Human Resources
Gambro Healthcare
01.2000 - 01.2003
College Degree in Medical Assisting -
Concorde Career College-Aurora