Lisa Martinez
New York
Summary
Resourceful and experienced worker offering expertise in customer service, data entry and logistical support for various projects. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Facilities Administrative Assistant
JLL, Jones Lang LaSalle
05.2023 - Current
- Participated in sustainability initiatives aimed at reducing environmental impact and improving overall building performance.
- Coordinated with vendors to secure necessary supplies and equipment, maintaining a well-stocked and organized workspace.
- Ensured facility safety by conducting regular inspections and addressing any issues promptly.
- Supported facilities team with fire drills, coordination, and execution of maintenance tasks, ensuring timely completion.
- Ensured compliance with local regulations by staying current on relevant laws, codes, ordinances related to building operations.
- Trained new hires on internal processes and procedures leading to faster onboarding and increased job satisfaction for new staff members.
- Supported emergency response efforts by assisting in developing evacuation plans and coordinating drills.
- Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
- Maintained positive relationships with vendors by negotiating contracts, resolving disputes, and ensuring timely payments.
- Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Receptionist
JLL, Jones Lang LaSalle
08.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Dietary Aide
New York Presbyterian
02.2017 - 10.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Lead Cashier
Pret A Manger
06.2015 - 02.2017
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree -
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma -
Satellite Academy, New York, NY, US
New York, NY06.2015
Skills
Reception duties
Fast Learner
Multitasking and Time Management
Customer Service
Clear Communication
Office Administration
Data Entry
Documentation and Recordkeeping
Excel spreadsheets
Timeline
Facilities Administrative Assistant
JLL, Jones Lang LaSalle
05.2023 - Current
Receptionist
JLL, Jones Lang LaSalle
08.2022 - 05.2023
Dietary Aide
New York Presbyterian
02.2017 - 10.2018
Lead Cashier
Pret A Manger
06.2015 - 02.2017
No Degree -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Satellite Academy, New York, NY, US