Lisa Martinez
Thornton,CO
Summary
At South Denver Gastroenterology, I excelled in patient scheduling, leveraging my data entry proficiency and strong organizational skills to enhance patient satisfaction and reduce no-show rates. My adeptness at obtaining authorizations and maintaining patient confidentiality, coupled with a compassionate approach, significantly improved office efficiency and patient experience.
Friendly and organized professional with excellent communication skills and knack for scheduling and coordinating. Understanding of healthcare operations and adept at managing patient appointments and records. Committed to ensuring smooth patient flow and enhancing overall efficiency of healthcare services.
Overview
1
1
year of professional experience
Work History
Patient Scheduler
South Denver Gastroenterology
07.2023 - 10.2024
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
Education
Associate of Applied Science -
Heritage College
Denver, COSkills
- Following up with patients
- Strong organization
- Facility coordinating
- Obtaining authorizations
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Updating charts
- Data entry proficiency
Timeline
Patient Scheduler
South Denver Gastroenterology
07.2023 - 10.2024
Associate of Applied Science -
Heritage College
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