LISA MARTINEZ
Summary
Detail-oriented and energetic medical assistant with extensive front and back office experience, including surgery scheduling. Seeking to bring strong organizational skills and patient-focused care to a fast-paced office.
Overview
16
16
years of professional experience
Work History
Medical Assistant/Receptionist
A-Z Pain Management
02.2023 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Surgery Scheduler/Medical Assistant
Green Valley Orthopedics
03.2011 - 01.2023
- Scheduled surgeries for a very active orthopedic surgeon that specializes in total joints, knees and shoulders.
- Coordinated with anesthesia groups to confirm scheduling for coverage
- Schedules or coordinates pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
- Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on consent forms.
- Obtained pre-authorization for surgical procedures and diagnostic imaging
- Scheduled tests and procedures for patients, such as lab work and diagnostic tests, based on physician orders
- Completed all FMLA/ Disability forms
- Assist with any other assigned duties or tasks.
Surgery Scheduler
Sahara Surgery Center
01.2009 - 03.2011
- Scheduled surgical procedures for multiple surgeons in a fast-paced surgery center. Proven ability to manage complex schedules, optimize patient flow, and ensure smooth operations.
- Coordinated with anesthesia groups to confirm scheduling for coverage
- Schedules or coordinates pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
- Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on consent forms.
- Obtained pre-authorization for surgical procedures and diagnostic imaging
- Scheduled tests and procedures for patients, such as lab work and diagnostic tests, based on physician orders
- Completed all FMLA/ Disability forms
- Assist with any other assigned duties or tasks.
Education
High School Diploma -
Taft High School
Woodland Hills, CAMedical Assistant Certificate - Medical Assistant
United Education Institute
Sherman Oaks, CASkills
Clinical Software
Proficiency: Epic Systems, MEDITECH, EClinicalWorks, EHR/EMR systems
Medical Knowledge:
Understanding basic medical billing procedures and insurance verification processes, ICD-10, CPT coding, Medical Terminology, HIPAA Compliance
Administrative Skills:
Proficiency in scheduling appointments, managing calendars, and coordinating patient flow Answering telephones, taking messages, and providing information to patients, efficiently handling patient check-in and registration processes, verify insurance benefits and obtain authorizations, manage patient referrals, complete all FMLA/Disability forms
<Enter your own>
Timeline
Medical Assistant/Receptionist
A-Z Pain Management
02.2023 - 12.2024
Surgery Scheduler/Medical Assistant
Green Valley Orthopedics
03.2011 - 01.2023
Surgery Scheduler
Sahara Surgery Center
01.2009 - 03.2011
High School Diploma -
Taft High School
Medical Assistant Certificate - Medical Assistant
United Education Institute
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