Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Masters

Server Manager
Hartford,WI

Summary

Caring Server Manager known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

10
10
years of professional experience

Work History

Server Manager

Jug's Pub and Grill
01.2025 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Led team of servers to consistently meet customer service and sales targets.
  • Monitored server performance and provided feedback to enhance server delivery.

Server

Bibinger's
10.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Phlebotomist

Froedtert Clinic
08.2022 - 01.2025
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.

Event Manager

Bibinger's
12.2021 - 07.2022
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Developed training programs for event staff, elevating level of professionalism and service delivery at events.

Assistant Manager

Bibinger's
04.2019 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Daycare Owner/Operator

Myself
10.2015 - 09.2021
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Resolved conflicts among children with empathy and effective problem-solving techniques.
  • Adapted program offerings to meet changing needs of community and children served.
  • Fostered positive and inclusive atmosphere, promoting diversity and respect among children.

Education

MA Certificate - Medical Assisting

Sandford Brown College
West Allis
05.2001 -

High School Diploma -

Slinger High School
Slinger
05.2001 -

Skills

Dedicated Work Ethic

Teamwork and collaboration

Friendly, positive attitude

Flexible and adaptable

Timeline

Server Manager

Jug's Pub and Grill
01.2025 - Current

Phlebotomist

Froedtert Clinic
08.2022 - 01.2025

Event Manager

Bibinger's
12.2021 - 07.2022

Assistant Manager

Bibinger's
04.2019 - 07.2022

Server

Bibinger's
10.2018 - Current

Daycare Owner/Operator

Myself
10.2015 - 09.2021

MA Certificate - Medical Assisting

Sandford Brown College
05.2001 -

High School Diploma -

Slinger High School
05.2001 -

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