LISA MATHEW
HOUSTON
Summary
Dynamic pharmacy professional with extensive experience at Kroger, excelling in Medication Therapy Management and patient counseling. Proven track record of reducing medication errors and optimizing inventory management. Adept at implementing workflow improvements, enhancing operational efficiency, and delivering exceptional patient care through effective communication and collaboration with healthcare teams.
Overview
21
21
years of professional experience
Work History
Assistant Pharmacy Manager
Kroger
09.2019 - Current
- Supervised daily pharmacy operations in high volume location, ensuring compliance with regulations and company policies.
- Trained and mentored pharmacy staff on best practices and customer service excellence.
- Managed inventory levels using automated systems, optimizing stock availability and reducing waste.
- Implemented workflow improvements, enhancing prescription processing speed and accuracy.
- Collaborated with healthcare providers to address patient medication needs effectively.
- Led team meetings to discuss performance goals, strategies, and address operational challenges.
- Supported Pharmacy Manager in conducting regular audits to maintain compliance with state laws and corporate guidelines.
- Maintained smooth day-to-day operations of pharmacy department.
- Implemented systems that reduced medication errors significantly within the pharmacy operations.
- Demonstrated strong knowledge of medications, side effects, drug interactions, and potential allergies by answering patient inquiries confidently.
- Assisted in maintaining a clean, organized, and safe work environment, adhering to company standards and regulations.
- Streamlined pharmacy operations for increased efficiency through effective inventory management and staff scheduling.
Staff Pharmacist
Kroger
05.2006 - 09.2023
- Work directly under the Pharmacy Patient Coordinator to assist with the management of the district, including, but not limited to, coaching, mentoring, training of associates, special projects, inventory management, and new store or remodel setup.
- Supervised daily pharmacy operations to ensure compliance with regulations and safety protocols.
- Worked directly with company leads in pharmacy new constructions and remodels.
- Assisted directly in the community to provide pharmacy needs and supplies when major disasters affected our community.
- Mentored and trained junior pharmacists and pharmacy technicians on best practices and medication management.
- Trained staff on new software systems for prescription processing and inventory management.
- Ensure team members complete holiday closing procedures and report any suspicious behaviors, including robbery, theft, and fraud, to the coordinator.
- Maintain established procedures for quality assurance, security of controlled substances, and disposal of hazardous waste drugs.
- Performed and assisted with compliance audits to ensure store compliance.
- Adhere to all company, local, state, and federal laws and guidelines, including HIPAA, Medicare (Fraud, Waste, and Abuse), and DEA procedures.
- Led vaccination clinics to promote Kroger Health as a vaccination provider.
- Provided COVID-19 care during the pandemic (e.g., COVID antibody testing, COVID antigen testing, and ensuring best practices of proper documentation of lab work and communication of results).
- Interpret the pharmacy report's weekly and periodic results to coach the team toward pharmacy goals.
- Create reports to help identify high-dollar drug inventory at stores to reduce shrinkage.
- Managed and reduced pharmacy shrink by creating a minimum par level for inventory and returning expired and overstock products.
- Writing a weekly work schedule to ensure that the department has sufficient staff to cover the department's needs.
- Proactively managed inventory, reducing pharmacy shrink, and CAO maintenance.
- Responsible for conducting the monthly and annual controlled substance inventory.
- Reviewing weekly financial pharmacy store reports to ensure that the pharmacy's financial aspect is accurate and up to date.
- Performed daily pharmacist duties to ensure medications are received and delivered to the patient in a timely, efficient manner.
Assistant Pharmacy Manager
Kroger
04.2005 - 05.2006
- Assisted pharmacy manager in handling the operations
- Dispensed medications accurately while ensuring compliance with regulatory standards.
- Provided patient consultations to enhance understanding of medication use and side effects.
- Managed inventory levels, minimizing waste through effective stock rotation and supplier communication.
- Conducted health screenings and immunization services to promote community wellness initiatives.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Reduced medication errors through diligent prescription review and verification processes.
- Implemented a medication therapy management program, optimizing drug regimens for better patient outcomes.
- Ensured accurate dispensing of controlled substances, maintaining strict compliance with regulatory guidelines.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Spearheaded an initiative to offer clinical services such as blood pressure monitoring, weight loss counseling, and diabetes education.
- Streamlined prescription filling process for faster service, leading to increased customer satisfaction.
- Collaborated with other healthcare professionals to develop patient-centered care plans, promoting comprehensive and coordinated services.
- Participated in local health fairs to provide valuable information on various topics including medication safety and wellness strategies.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University
College Station, TXDoctor of Pharmacy - Pharmacy
University of Houston
Houston, TX05-2005
Skills
- Medication Therapy Management (MTM): Managing and coordinating patient medications to achieve desired outcomes
- Patient counseling: Educating patients on medication use, side effects, and storage
- Prescription processing and accuracy: Dispensing medications accurately and efficiently
- Inventory management: Ordering, managing, and tracking medication stock
- Vaccination services: Administering immunizations
- Regulatory compliance: Adhering to all relevant laws and regulations
- Pharmacy software and technology: Proficiency with common pharmacy systems, electronic health records (EHRs), and automated dispensing systems
Timeline
Assistant Pharmacy Manager
Kroger
09.2019 - Current
Staff Pharmacist
Kroger
05.2006 - 09.2023
Assistant Pharmacy Manager
Kroger
04.2005 - 05.2006
Bachelor of Science - Biomedical Sciences
Texas A&M University
Doctor of Pharmacy - Pharmacy
University of Houston