Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Matsuno

Cerritos,CA

Summary

Accomplished retail management professional with extensive experience at Nordstrom, recognized for strategic planning and effective team leadership. Proven ability to optimize operations and enhance customer experiences, resulting in leading a top-performing team and achieving the highest performance increase within the company. Demonstrates expertise in merchandise planning and exceptional communication skills, fostering a customer-centric culture that drives organizational success.

Overview

10
10
years of professional experience

Work History

Assistant Assortment Planner

Nordstrom
Seattle, WA
03.2022 - Current
  • Financial Planning: Managed merchandise budgets, forecasting sales, and setting targets to achieve company financial objectives.
  • Strategic Inventory Management: Analyzed sales trends and forecasted demand to optimize inventory levels, ensuring availability while minimizing overstock and shrinkage.
  • Merchandise Allocation: Developed and executed allocation strategies to align with regional sales trends, store profiles, and seasonal objectives.
  • Performance Monitoring: Tracked key performance indicators (KPIs), including sell-through rates, margin performance, and inventory turnover, to drive profitable decision-making.
  • Cross-Functional Collaboration: Partnered with buying, marketing, and store teams to develop and execute merchandising plans that met company goals and enhanced customer experience.
  • Process Optimization: Identified and implemented improvements in planning processes, enhancing efficiency and accuracy in merchandise distribution.
  • Vendor Communication: Coordinated with vendors to align on delivery schedules, product availability, and order adjustments to support dynamic store needs.

Store Manager

Nordstrom
Redondo Beach, California
01.2018 - 03.2022
  • Streamlined Operations Management: Oversaw all aspects of store operations, including hiring, ensuring efficiency, compliance with policies and standards, and maintenance.
  • Team Leadership and Development: Hired, trained, evaluated, and managed team members, fostering a productive environment that promoted internal promotions and career growth.
  • Budget and Performance Oversight: Delivered positive results by controlling the monthly operations budget, completing profit and loss performance reports, and implementing measures to minimize financial discrepancies.
  • Customer Service Excellence: Proactively engaged with customers to create positive shopping experiences, handled concerns professionally, and drove repeat business through exceptional service.
  • Process Improvement and Compliance: Conducted audits, identified performance gaps, and implemented process improvements while ensuring compliance with safety, quality, and security standards.

Store Manager

Nordstrom Rack
Long Beach, California
10.2014 - 01.2018
  • Team Development and Onboarding: Recruited and trained a new store team of 60 individuals, fostering a strong understanding of Nordstrom’s customer-focused culture.
  • Relocation Management: Successfully relocated the Lakewood store to the Long Beach Exchange, ensuring a smooth transition with minimal disruption.
  • Performance Leadership: Achieved the number one increase in company performance for the quarter by implementing effective strategies and driving team success.
  • Customer-Centric Culture Building: Established an environment that prioritized exceptional customer service, aligning with Nordstrom’s values and standards.
  • Operational Excellence: Oversaw the relocation and team integration processes, ensuring operational efficiency and a seamless store launch.

Education

Associate of Arts - Business

Fullerton College
Fullerton, CA
05-1999

Associate of Arts - Business

California State University, Long Beach
Long Beach, CA

Skills

  • Customer focus
  • Operational budgeting
  • Recruiting and hiring
  • Merchandise planning
  • Strategic planning
  • Outstanding communication skills
  • Team leadership and coaching
  • Strategic thinker
  • Problem-solving
  • Multitasking and organization

Timeline

Assistant Assortment Planner

Nordstrom
03.2022 - Current

Store Manager

Nordstrom
01.2018 - 03.2022

Store Manager

Nordstrom Rack
10.2014 - 01.2018

Associate of Arts - Business

Fullerton College

Associate of Arts - Business

California State University, Long Beach

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Lisa Matsuno