Summary
Work History
Education
Skills
References
Timeline
Generic

Lisa Mattacotti

Milwaukee,WI

Summary

Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. More than 16 years of guaranteeing security of incoming and outgoing transactions.

Work History

Transaction Processing Associate

Conduent
Milwaukee , WI
04/08/08 - Current
  • Scan incoming mail based upon source type
  • Operated various office equipment such as scanners, printers. when required.
  • Checked source documents against entered data to ensure accuracy.
  • Verified accuracy and completeness of data entry into the database system.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Exceeded quality goals to support team productivity.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Review posted payment to ensure accuracy and made necessary corrections.
  • Prepared and processed lockbox deposits for customers, ensuring accuracy of information and data entry.
  • Processed returned checks according to company policy guidelines.
  • Assisted management with special projects as needed.

Customer Service Representative

AT&T
Milwaukee, WI
05/05/96 - 08.2006
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

St Joan Antida
Milwaukee
05-1988

Skills

  • Payment Processing
  • Transaction Processing
  • Attention to Detail
  • Reliability

References

References available upon request.

Timeline

Transaction Processing Associate

Conduent
04/08/08 - Current

Customer Service Representative

AT&T
05/05/96 - 08.2006

High School Diploma -

St Joan Antida
Lisa Mattacotti