Lisa Matthews
Camarillo,CA
Summary
Proven Administrative Assistant and Revenue Agent with a track record of enhancing efficiency and increasing revenue for the IRS by streamlining processes and implementing effective tax compliance initiatives. Skilled in Microsoft Excel and fostering professional relationships, I excel in customer service and administrative support, ensuring accuracy and confidentiality in all tasks. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Camarillo SDA Church
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Revenue Agent
Internal Revenue Service, IRS
08.2007 - 05.2024
- Developed comprehensive reports outlining audit findings and recommended corrective actions, ensuring transparency in communication with taxpayers.
- Spearheaded initiatives aimed at increasing public awareness about the importance of timely tax payments, promoting a culture of compliance within the community.
- Increased revenue collection by diligently reviewing tax returns and identifying discrepancies.
- Enhanced department efficiency by streamlining processes for case assignments and followups.
- Conducted in-depth research on applicable laws and regulations to support accurate tax determinations and recommendations.
- Demonstrated exceptional attention to detail in reviewing financial records, ensuring accurate determination of taxable income and liabilities for assigned cases.
Education
Bachelor of Science - Accounting
California State University, Northridge
Northridge, CA12.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Strong Problem Solver
- Customer Relations
Timeline
Administrative Assistant
Camarillo SDA Church
06.2024 - Current
Revenue Agent
Internal Revenue Service, IRS
08.2007 - 05.2024
Bachelor of Science - Accounting
California State University, Northridge
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